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  • Batman Salsa Dancing
    • vbob
    • January 17, 2018 00:14
    0 comments
  • Simpsons Hit and Run Filters
    • moneyman152
    • January 16, 2018 22:09
    0 comments
  • Twerking Bugs Bunny Lens
    • André Edwards
    • January 15, 2018 22:51
    0 comments
  • Ether Drift SLICER
    • Acknickulous
    • January 15, 2018 19:28
    0 comments
  • lifting weights/new years resolution lens
    • Kyle Chadwick
    • January 15, 2018 03:08
    0 comments
  • First snap lense: Dancing Pikachu
    • Jared Clarke
    • January 14, 2018 23:22
    • Edited
    0 comments
  • SUPER PUPS PREVIEW
    • filmjamie
    • January 14, 2018 19:47
    • Edited
    0 comments
  • Uganda show me de wae
    • Evan J Reeder
    • January 14, 2018 10:03
    0 comments
  • Dr. Neo Cortex
    • nbeat3
    • January 14, 2018 07:10
    0 comments
  • Patrick Dances to the beat of any song
    • Andrew Maldonado
    • January 14, 2018 06:30
    0 comments
  • The Lego Intellectual
    • Kol Bakken
    • January 13, 2018 18:28
    • Edited
    0 comments
  • Sad — hours (Bart Simpson falling)
    • David Garzon
    • January 12, 2018 18:34
    • Edited
    0 comments
  • Crystal Cave
    • frankie s
    • January 12, 2018 07:28
    0 comments
  • BATMAN TWERKINGGG🦇🔥🔥
    • kevin neves
    • January 12, 2018 02:26
    0 comments
  • Jet bike
    • evl
    • January 14, 2018 06:30
    • Edited
    0 comments
  • Vapor Shark
    • Malcolm Walker
    • January 09, 2018 21:46
    0 comments
  • Alba by Roldan Monreal
    • Rob Diaz
    • January 08, 2018 20:43
    0 comments
  • Boombox Boi!!
    • patrick a birks
    • January 05, 2018 01:43
    0 comments
  • Frank Ocean Lens
    • Isaiah
    • January 04, 2018 04:28
    • Edited
    0 comments
  • Belgitude, a bit of Belgium in your pocket
    • Kashcorp
    • January 01, 2018 18:10
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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