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  • nikeee by alan
    • alant249
    • April 08, 2020 01:24
    0 comments
  • publish
    • abigailgg05
    • April 08, 2020 00:33
    0 comments
  • carti butterflies
    • Brianna Bernal
    • April 07, 2020 20:11
    0 comments
  • clear face
    • Brianna Bernal
    • April 07, 2020 20:08
    0 comments
  • cartibutterflies
    • Brianna Bernal
    • April 07, 2020 17:14
    0 comments
  • i dont wanna fall in love
    • Abi Guerin
    • April 07, 2020 13:32
    0 comments
  • A Peter Gabriel "Supper's Ready" Lens for Genesis fans
    • Ted Barnett
    • April 06, 2020 21:28
    0 comments
  • new lens! "Neon Purple Hearts"
    • Charlize Cabusao
    • April 06, 2020 20:44
    0 comments
  • social distancing - my first lens
    • Nathan Garcia
    • April 06, 2020 12:45
    0 comments
  • Roses Tears
    • Boutaina El Guir
    • April 06, 2020 11:22
    0 comments
  • bee bzz
    • kamillaabo
    • April 06, 2020 07:58
    0 comments
  • butterflies v4
    • Brianna Bernal
    • April 06, 2020 07:40
    0 comments
  • NEW !! "monarch butterfly"
    • sighaddyson
    • April 06, 2020 00:56
    0 comments
  • Heart Blush
    • Laurenholly.xox
    • April 05, 2020 23:27
    0 comments
  • Heart Blush
    • Laurenholly.xox
    • April 05, 2020 23:27
    0 comments
  • lens: lemon cheeks by lenna☁️
    • lenna.lenk
    • April 05, 2020 21:18
    0 comments
  • Submission Notes
    • Stuart Noggle
    • April 05, 2020 21:13
    0 comments
  • New Lens: My Logo (YeetyBoiiiii)
    • YeetyBoi
    • April 05, 2020 18:21
    0 comments
  • Tiger King
    • ib2loud
    • April 05, 2020 17:16
    • Edited
    0 comments
  • Spicy Sauce hot AF
    • Paul Idrobo
    • April 05, 2020 16:52
    0 comments
  • New Lens : azlan glow
    • chewynald
    • April 05, 2020 11:30
    0 comments
  • thug life lens!
    • Alanaat
    • April 05, 2020 02:53
    • Edited
    0 comments
  • NEW !! "harry styles"
    • sighaddyson
    • April 05, 2020 02:25
    0 comments
  • purple Angel cloud lens 🥳
    • ellbean3636
    • April 05, 2020 01:25
    0 comments
  • new snapchat
    • Michael Kuiper
    • April 04, 2020 22:03
    0 comments
  • NEW !! "the peanuts"
    • sighaddyson
    • April 04, 2020 20:15
    0 comments
  • "I DONT CARE" lens
    • rmarko18
    • April 04, 2020 17:03
    0 comments
  • Holographic lips ! My first lens
    • rmarko18
    • April 04, 2020 16:53
    0 comments
  • TRY IT OUT!!!
    • ava162534
    • April 04, 2020 05:35
    0 comments
  • sun blush
    • sighaddyson
    • April 04, 2020 02:50
    • Edited
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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