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Show all All Planned Not planned Completed Answered No status Sort by comments Newest post Recent activity Votes Comments
  • Share lens for Snap Camera Desktop
    • RD Carpenter
    • May 08, 2020 18:35
    • Edited
    0 comments
  • STREAKS lens
    • krazzyjanak
    • May 08, 2020 09:15
    0 comments
  • dior glow
    • chewynald
    • May 06, 2020 09:26
    0 comments
  • Star war May the 4th Be With You
    • jes chepe
    • May 04, 2020 20:35
    0 comments
  • skechers
    • Eloise Vanneste
    • May 04, 2020 15:14
    0 comments
  • lens not on snapchat
    • jacco_06
    • May 03, 2020 19:57
    0 comments
  • sharkira sharkira
    • Eloise Vanneste
    • May 03, 2020 19:56
    0 comments
  • hehe
    • Eloise Vanneste
    • May 03, 2020 16:44
    • Edited
    0 comments
  • i'm bored
    • Eloise Vanneste
    • May 03, 2020 13:29
    • Edited
    0 comments
  • dude, let's go surfing
    • Eloise Vanneste
    • May 03, 2020 13:27
    • Edited
    0 comments
  • why we do not change flters
    • karbin kamaran
    • May 03, 2020 01:29
    0 comments
  • Gimme kith crown
    • Ashton Robinson
    • May 02, 2020 03:47
    0 comments
  • swimming pools lens - check it out
    • ColdSystem
    • May 01, 2020 23:44
    0 comments
  • New Simp Crown
    • Ashton Robinson
    • May 01, 2020 22:31
    0 comments
  • Covid-19 Test Lens
    • JUAN ANTONIO GRACIA
    • May 01, 2020 15:41
    • Edited
    0 comments
  • for amazing pictures try my lens hope you like my lens
    • krazzyjanak
    • May 01, 2020 11:38
    0 comments
  • PizzaTalk
    • Ivan Crizza
    • April 30, 2020 23:26
    0 comments
  • Lens name vivid colour (to get best results click food picture)
    • abhinav1285
    • April 30, 2020 16:47
    0 comments
  • Black and green
    • abhinav1285
    • April 30, 2020 16:40
    0 comments
  • f490925a-a125-4565-a4d7-cbec95db5229
    • Shymo666
    • April 30, 2020 04:17
    0 comments
  • Light Beauty
    • 3mado58
    • April 30, 2020 01:35
    0 comments
  • lens disappeared
    • Brittan
    • April 29, 2020 19:58
    0 comments
  • These Lens Are Amazing!!! Click me
    • ItzJustSamu
    • April 29, 2020 07:20
    0 comments
  • My new filter - Simpson walking into the bush
    • sreardon9
    • April 28, 2020 06:58
    0 comments
  • sharing
    • Anita Moreno González
    • April 27, 2020 21:34
    0 comments
  • Submit my lens
    • jimysakura
    • April 25, 2020 21:32
    0 comments
  • azlan x juan
    • chewynald
    • April 25, 2020 09:41
    0 comments
  • lens in review for 2 days
    • Brittan
    • April 24, 2020 23:30
    0 comments
  • Todd Blush
    • diyap126
    • April 24, 2020 21:18
    0 comments
  • vogue lens
    • aururi03
    • April 24, 2020 16:29
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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