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  • Love-You-Heart
    • athb.almsha3r
    • May 16, 2020 12:06
    0 comments
  • Freckle-Mask
    • athb.almsha3r
    • May 16, 2020 12:04
    0 comments
  • Illuminated-Mask
    • athb.almsha3r
    • May 16, 2020 12:02
    0 comments
  • Cute-Shy
    • athb.almsha3r
    • May 16, 2020 11:59
    0 comments
  • 4-Icon-Fruits
    • athb.almsha3r
    • May 16, 2020 11:54
    0 comments
  • 3D-Box
    • athb.almsha3r
    • May 16, 2020 11:52
    0 comments
  • Cute-Dragon-3
    • athb.almsha3r
    • May 16, 2020 11:51
    0 comments
  • Face-Monkey
    • athb.almsha3r
    • May 16, 2020 11:50
    0 comments
  • Flower-Bar
    • athb.almsha3r
    • May 16, 2020 11:48
    0 comments
  • Try my new lens GOOD AFTERNOON
    • krazzyjanak
    • May 15, 2020 10:29
    0 comments
  • For those who love night skies and moon.
    • Nitish Jha
    • May 15, 2020 10:21
    0 comments
  • ecchimemes
    • chewynald
    • May 15, 2020 07:36
    0 comments
  • Cloudy hight
    • JUAN ANTONIO GRACIA
    • May 15, 2020 01:10
    0 comments
  • WHICH OUTER BANKS ARE YOU
    • e.marquis24
    • May 14, 2020 14:51
    0 comments
  • Butterflies
    • Popc8
    • May 14, 2020 01:34
    0 comments
  • New lens
    • b2-l
    • May 12, 2020 13:47
    0 comments
  • Ronaldinho Soccer
    • PidgeyGuy
    • May 12, 2020 09:00
    0 comments
  • Chanel blush
    • Brette Tüksammel
    • May 12, 2020 08:09
    0 comments
  • cute toast face filter
    • Andy Cumming
    • May 11, 2020 03:58
    0 comments
  • Lil Peep Castles
    • Jonas K
    • May 10, 2020 20:59
    0 comments
  • Lil Peep Crybaby
    • Jonas K
    • May 10, 2020 20:58
    • Edited
    0 comments
  • Mother's Day Face Tat
    • Giovanni Rivera
    • May 10, 2020 19:21
    0 comments
  • Texture Grain
    • bakarimustafa
    • May 10, 2020 03:15
    • Edited
    0 comments
  • "Chanel" Spray
    • Erickson Perez
    • May 10, 2020 01:08
    0 comments
  • Customizable MASK
    • Erickson Perez
    • May 10, 2020 01:07
    0 comments
  • CROWN
    • Erickson Perez
    • May 10, 2020 01:06
    0 comments
  • VHS Chanel
    • jaia adelie
    • May 10, 2020 00:21
    0 comments
  • I hope to become an official lens creator soon.
    • athb.almsha3r
    • May 09, 2020 04:46
    0 comments
  • my first lense! - shafi sunglasses
    • shafi.k
    • May 09, 2020 01:03
    0 comments
  • DIAMONDS
    • Erickson Perez
    • May 08, 2020 23:06
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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