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  • Lawn ML - Try out a new Lawn
    • Sam Finding
    • July 03, 2020 15:25
    0 comments
  • Butterfly
    • qatar4u
    • July 03, 2020 03:38
    0 comments
  • Vlone Glow
    • chewynald
    • July 02, 2020 18:55
    0 comments
  • Weather Stamp
    • himnshu97
    • July 02, 2020 11:56
    0 comments
  • Bokeh
    • qatar4u
    • July 02, 2020 06:08
    • Edited
    0 comments
  • save the date
    • qatar4u
    • July 01, 2020 11:57
    0 comments
  • Camera Roll upload
    • Ahmedbarwre
    • July 01, 2020 10:51
    0 comments
  • Dark view
    • qatar4u
    • July 01, 2020 08:52
    0 comments
  • stay home if u sicc, come over if u thicc
    • Gurraaass
    • June 30, 2020 22:48
    0 comments
  • pons&skrylle
    • Olavestaz
    • June 30, 2020 18:10
    0 comments
  • style transfer 3
    • ibrahimalrwili
    • June 30, 2020 16:48
    0 comments
  • style transfer 2
    • ibrahimalrwili
    • June 30, 2020 16:46
    0 comments
  • style transfer 1
    • ibrahimalrwili
    • June 30, 2020 16:44
    0 comments
  • lightning sky
    • ibrahimalrwili
    • June 30, 2020 16:41
    0 comments
  • Lightsaber
    • x2020cv
    • June 30, 2020 15:46
    • Edited
    0 comments
  • Eyes Lens
    • qatar4u
    • June 30, 2020 04:47
    0 comments
  • Butterfly
    • qatar4u
    • June 29, 2020 15:49
    0 comments
  • Sun Glasses
    • qatar4u
    • June 29, 2020 15:32
    0 comments
  • BORA !
    • Aiman Alwaeli
    • June 29, 2020 13:49
    0 comments
  • MOON !
    • Aiman Alwaeli
    • June 29, 2020 13:47
    0 comments
  • HEAD 3D
    • Aiman Alwaeli
    • June 29, 2020 13:45
    0 comments
  • Studio Light
    • realsufiyann
    • June 27, 2020 19:57
    0 comments
  • Publish my lens permanently
    • mr_odedra331
    • June 26, 2020 13:51
    0 comments
  • New lens
    • b2-l
    • June 25, 2020 22:38
    0 comments
  • Support LGBTQ
    • subham-rmodi
    • June 25, 2020 12:51
    0 comments
  • Change the shoes
    • A7_ma7
    • June 24, 2020 19:46
    0 comments
  • mood today
    • ibrahimalrwili
    • June 24, 2020 07:11
    0 comments
  • Blurry
    • realsufiyann
    • June 23, 2020 20:59
    0 comments
  • Lens approval
    • ssam.43
    • June 21, 2020 16:28
    0 comments
  • The Tree of Life
    • Piotar Boa
    • June 20, 2020 13:23
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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