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  • Ahuofe Snap lens - Orange and Grey Effect
    • nana_mitch
    • August 09, 2020 17:41
    0 comments
  • KRISH MANKOO
    • krishmankoo13
    • August 09, 2020 17:03
    0 comments
  • My Snap Lenses Page
    • qatar4u
    • August 09, 2020 09:59
    0 comments
  • Coffee Arabic Text
    • qatar4u
    • August 09, 2020 09:48
    0 comments
  • Hey their I crest many lenses
    • yara2808
    • August 09, 2020 02:58
    0 comments
  • KRISH MANKOO
    • krishmankoo13
    • August 08, 2020 06:28
    0 comments
  • KRISH MANKOO
    • krishmankoo13
    • August 08, 2020 06:28
    0 comments
  • Blurred
    • Hamoka7
    • August 07, 2020 14:13
    0 comments
  • Sky
    • Hamoka7
    • August 07, 2020 14:05
    0 comments
  • Purple
    • Hamoka7
    • August 07, 2020 14:05
    0 comments
  • Pretty grian
    • Hamoka7
    • August 07, 2020 14:04
    0 comments
  • donut
    • Shira Alyaa Zahirah
    • August 07, 2020 10:02
    0 comments
  • Quotes by Gulzar - GrowDesignz
    • Igunnusaluja
    • August 06, 2020 18:18
    0 comments
  • https://www.snapchat.com/add/ja1432jj
    • ja1432jj
    • August 28, 2020 03:28
    • Edited
    0 comments
  • My Lenses
    • athb.almsha3r
    • August 05, 2020 19:02
    0 comments
  • new filter, "smiley face VHS"!!
    • Amanda
    • August 05, 2020 17:32
    0 comments
  • kuro. a Japanse preset filter :)
    • mitchelp033
    • August 05, 2020 14:38
    0 comments
  • Coffee Beans ML
    • Sam Finding
    • August 04, 2020 15:09
    0 comments
  • New lens
    • B2-L
    • August 04, 2020 11:06
    0 comments
  • Neon Streak by GrowDesignz
    • Igunnusaluja
    • August 04, 2020 06:04
    0 comments
  • Got Clout
    • rediagnose
    • August 03, 2020 19:02
    0 comments
  • Carsyn Approved + kira kira and grain
    • lottaacne
    • August 03, 2020 00:00
    0 comments
  • "You're breathtaking" lens, very basic but wholesome
    • jizzy.002
    • August 02, 2020 23:46
    0 comments
  • Raksha Bandhan
    • Igunnusaluja
    • August 02, 2020 21:29
    0 comments
  • New lens
    • B2-L
    • August 02, 2020 14:37
    0 comments
  • New lens
    • B2-L
    • August 02, 2020 14:35
    0 comments
  • [Project] 3D Object Face Template
    • Wolf
    • August 19, 2020 19:55
    • Edited
    0 comments
  • VSCO orange tinted lens
    • Shemar176
    • July 30, 2020 16:53
    0 comments
  • Eid Cards
    • qatar4u
    • July 30, 2020 12:58
    0 comments
  • friendship day filter
    • krazzyjanak
    • July 30, 2020 05:14
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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