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  • Lens xf beaty
    • Faris
    • April 06, 2022 03:38
    7 comments
  • Try here lens hair and eyes
    • Faris
    • April 06, 2022 03:32
    8 comments
  • Take a look Ramadan Mubarak lens with crystal effect
    • Faris
    • March 29, 2022 03:27
    • Edited
    6 comments
  • Lens Women in armed forces
    • Faris
    • March 25, 2022 18:44
    7 comments
  • cowboy 3d
    • Faris
    • March 14, 2022 17:52
    1 comment
  • wood Rose
    • Faris
    • April 24, 2022 07:43
    4 comments
  • Face flowers
    • Faris
    • April 24, 2022 07:39
    • Edited
    0 comments
  • Bunny Template
    • Faris
    • April 21, 2022 06:39
    4 comments
  • cute and beautiful lens
    • Faris
    • April 15, 2022 07:13
    9 comments
  • New lens love
    • Faris
    • April 10, 2022 06:02
    4 comments
  • Our first lens - Cat Dance
    • Bad Pug
    • December 19, 2017 15:22
    • Edited
    2 comments
  • The Flower Face
    • Faris
    • May 19, 2022 03:59
    0 comments
  • Summer Beach Dress And music
    • Faris
    • May 14, 2022 04:34
    0 comments
  • The Green Tree
    • Faris
    • May 12, 2022 03:41
    0 comments
  • Face with VFX
    • Faris
    • May 10, 2022 04:20
    0 comments
  • Skeleton Body
    • Faris
    • May 05, 2022 00:38
    0 comments
  • Lens Invert Light ⭐️
    • Faris
    • May 01, 2022 06:21
    0 comments
  • "Scratch Art" with new Edge Detection ARCore Depth API Template
    • Sam Finding
    • June 28, 2020 18:31
    • Edited
    41 comments
  • Fresh Avocado
    • Rob Diaz
    • December 21, 2017 17:29
    7 comments
  • Net Neutrality Art Lens
    • Daniel Moreno
    • December 19, 2017 05:56
    • Edited
    2 comments
  • Snowball Fight Lens
    • dpid
    • December 17, 2017 07:21
    4 comments
  • CHECK OUT MY LENS!
    • yuvi
    • April 10, 2022 09:46
    0 comments
  • Animated Face 3D
    • Austin Fisher
    • July 15, 2021 07:09
    4 comments
  • Mech vs UFO
    • frankie s
    • January 07, 2018 20:25
    1 comment
  • Space Temple Window
    • frankie s
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Paper Dinosaurs Lens!
    • Mark Butler
    • December 18, 2017 11:28
    3 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • psyk1065
    • December 15, 2017 17:45
    1 comment
  • CHECK OUT MY LENS!
    • yuvi
    • July 18, 2021 04:00
    • Edited
    1 comment
  • TED Talk Lens (Trend)
    • devisevib
    • February 07, 2021 16:14
    • Edited
    5 comments
  • AR and 3D flight ✈️ snapchat airline
    • ibrahimalrwili
    • June 21, 2020 01:54
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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