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  • Mars: A New Life
    • Gio Magneto
    • January 02, 2020 20:44
    10 comments
  • cute and beautiful lens
    • froos_3sl
    • April 15, 2022 07:13
    9 comments
  • face covid funny
    • froos_3sl
    • March 15, 2022 04:36
    9 comments
  • always smiling
    • Harpreetk03
    • June 04, 2021 02:14
    9 comments
  • Guys please try my new dark hearts lens it’s so cute πŸ’—please share thanks
    • pamelarose9178
    • May 30, 2021 13:50
    • Edited
    9 comments
  • Rosy Grain
    • Adnanx741
    • May 28, 2021 09:04
    9 comments
  • [AR] Story Telling AR Experience Lens
    • itech2030
    • May 27, 2021 01:31
    9 comments
  • Emoji Frame
    • tushar5186
    • May 22, 2021 17:59
    9 comments
  • 3D gask mask
    • william
    • May 13, 2021 04:31
    9 comments
  • Wood world
    • william
    • May 12, 2021 10:55
    9 comments
  • GRB World [SnapML]
    • fxk
    • April 27, 2021 15:49
    9 comments
  • Here is Your Nwe Favorite Lens ( SUGARY )
    • lilmubrown
    • December 16, 2020 12:52
    • Edited
    9 comments
  • [Halloween Face]
    • SirQu3ntin
    • October 22, 2020 20:09
    9 comments
  • [Vincent van Gogh]
    • SirQu3ntin
    • October 20, 2020 12:22
    • Edited
    9 comments
  • New Website
    • RYΞ›N SHIELDS
    • September 25, 2020 16:48
    9 comments
  • Lens Rejected For Copyright (All Original Content)
    • nvto
    • September 06, 2020 05:41
    9 comments
  • New lens FM
    • froos_3sl
    • April 08, 2022 03:54
    8 comments
  • Broken Lens
    • froos_3sl
    • April 06, 2022 05:50
    8 comments
  • Try here lens hair and eyes
    • froos_3sl
    • April 06, 2022 03:32
    8 comments
  • face roce
    • froos_3sl
    • March 25, 2022 01:55
    8 comments
  • This lens will guess your mood and give you emoji blush according to your mood
    • wasimghole
    • July 25, 2021 01:52
    8 comments
  • Anime fan πŸ™‹πŸΏβ€β™€οΈπŸ™‹πŸ»β€β™€οΈπŸ™‹πŸΎβ€β™€οΈπŸ™‹πŸΌβ€β™€οΈπŸ™‹πŸ½β€β™€οΈπŸ™‹β€β™€οΈ
    • Amanda Chien
    • June 30, 2021 08:26
    8 comments
  • Rainbow Trip
    • nlhaal
    • June 17, 2021 10:53
    8 comments
  • reverse flash/3D
    • william
    • June 14, 2021 03:19
    8 comments
  • Kira Kira Sunkissed bling
    • wasimghole
    • June 05, 2021 18:09
    • Edited
    8 comments
  • snap ML/mystic lines
    • william
    • June 05, 2021 02:19
    8 comments
  • New Lens "Reflect Light"
    • sevar
    • June 01, 2021 16:19
    • Edited
    8 comments
  • Realistic Soap Bubbles Lens (Bubble Blush)
    • wasimghole
    • May 28, 2021 07:01
    • Edited
    8 comments
  • Bokeh VFX
    • iimaimounah
    • May 25, 2021 04:09
    8 comments
  • Cupcake
    • athb.almsha3r
    • May 23, 2021 16:54
    8 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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