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  • Adding an image as outline
    • audemann
    • January 19, 2020 17:33
    10 comments
  • Mars: A New Life
    • Gio Magneto
    • January 02, 2020 20:44
    10 comments
  • Which computer is the best for creating lenses?
    • PinkPirateQueen
    • December 23, 2019 12:30
    10 comments
  • Snapchat
    • Krzysztof Stasiak
    • November 01, 2019 22:22
    10 comments
  • error":"invalid_request","error_description
    • Cédric Robert
    • July 16, 2019 10:03
    • Edited
    10 comments
  • What Lens is This / How to Keep Lens Permanently
    • alecbridges9
    • July 06, 2019 00:10
    10 comments
  • Introducing Lens Studio 2.0!
    • Karolina Matras
    • April 04, 2019 18:19
    • Edited
    10 comments
  • Playing three 2D sprites, based on 3 or more types of triggers and making them appear to reset back to original "idle state"
    • Georgie Boy
    • March 07, 2019 04:09
    10 comments
  • Procedural mesh UV mapping
    • ashley fletcher
    • July 27, 2018 14:28
    10 comments
  • Geofence Lens Studio created Lens
    • outsketching
    • May 16, 2018 23:04
    10 comments
  • FBX import orientation/displacement
    • richardlloyd_br
    • April 11, 2018 08:34
    10 comments
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • April 06, 2018 21:26
    10 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Simon Ramsey
    • February 01, 2018 18:54
    • Edited
    10 comments
  • It says the lens is pushed to my device, I get the notification, but it doesn't appear in Snapchat
    • Acknickulous
    • January 26, 2018 04:46
    10 comments
  • Need Help Tapping Object to Change Color of Material
    • VortexHero
    • January 06, 2018 04:14
    10 comments
  • cute and beautiful lens
    • froos_3sl
    • April 15, 2022 07:13
    9 comments
  • face covid funny
    • froos_3sl
    • March 15, 2022 04:36
    9 comments
  • I am having trouble changing filters on snapchat app
    • vincent lee
    • October 11, 2021 10:39
    9 comments
  • how to create neon outline
    • GAME ENHANCER
    • June 27, 2021 13:04
    9 comments
  • I have have a tier 2 creators profile but I can’t responded
    • Kazz Hyuga
    • June 11, 2021 23:45
    9 comments
  • إسأل بالعربي
    • Fahad Mutlaq
    • June 08, 2021 05:27
    • Edited
    9 comments
  • always smiling
    • Harpreetk03
    • June 04, 2021 02:14
    9 comments
  • Snap Camera on M1 Mac, Big Sur
    • Brett Jackson
    • June 04, 2021 00:49
    9 comments
  • Guys please try my new dark hearts lens it’s so cute 💗please share thanks
    • pamelarose9178
    • May 30, 2021 13:50
    • Edited
    9 comments
  • Rosy Grain
    • Adnanx741
    • May 28, 2021 09:04
    9 comments
  • [AR] Story Telling AR Experience Lens
    • itech2030
    • May 27, 2021 01:31
    9 comments
  • Emoji Frame
    • tushar5186
    • May 22, 2021 17:59
    9 comments
  • lens error
    • only_khalifa
    • May 16, 2021 17:41
    9 comments
  • 3D gask mask
    • william
    • May 13, 2021 04:31
    9 comments
  • Wood world
    • william
    • May 12, 2021 10:55
    9 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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