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  • Interactive Path script error
    • Allison Shaffer
    • April 23, 2021 22:19
    11 comments
  • Help with Discrepancy in Color of Eyes
    • Gareth Whitehead
    • April 09, 2021 01:43
    11 comments
  • I can't even get started
    • Michael Donahue
    • February 14, 2021 19:51
    11 comments
  • [TEMPLATE] Face Expressions update for LS 3.3
    • Olesia Voronova
    • January 15, 2021 22:41
    11 comments
  • how to trigger camera's (record/take a photo) automatically without users record button Tap input?
    • Jayanth K
    • September 22, 2020 12:51
    • Edited
    11 comments
  • lens questions
    • shcreation4
    • September 10, 2020 15:25
    11 comments
  • Can't position face image
    • norimous
    • August 20, 2020 21:08
    11 comments
  • Why can't I search for Snap Inc lens in Snap Camera
    • philippe.sd
    • July 20, 2020 14:51
    11 comments
  • FILTER HELP PLEASE
    • Yosongrapix
    • July 08, 2020 10:20
    • Edited
    11 comments
  • No scripts working
    • TheSpikenstein
    • July 06, 2020 18:43
    • Edited
    11 comments
  • Не работает вообще Snap Camera
    • Bulat
    • June 21, 2020 15:29
    11 comments
  • [SOLVED] Error in style transfer notebook
    • Maxime
    • November 27, 2020 16:34
    • Edited
    11 comments
  • Snap Camera lens crashing and disappearing
    • Pearl
    • June 15, 2020 18:01
    11 comments
  • edit post effect with shaders
    • Mohamed Ouahbi
    • June 12, 2020 16:46
    11 comments
  • Get the gold star
    • official_1lol
    • April 20, 2020 20:59
    11 comments
  • I can't find "Face Effects"
    • sighaddyson
    • April 03, 2020 22:13
    11 comments
  • Camera Roll Upload Tutorial
    • Mikael Hagen Johansen
    • February 11, 2020 17:35
    11 comments
  • website guide not working
    • fearhead
    • February 05, 2020 18:29
    11 comments
  • Hand painting lens big issues
    • mrtolien
    • September 11, 2019 14:06
    11 comments
  • Cant play audio
    • ilovetoski
    • September 05, 2019 08:24
    • Edited
    11 comments
  • Front & Back Camera Switching
    • a_ij
    • August 10, 2019 02:57
    11 comments
  • Lens creator request
    • nairibphotography
    • July 09, 2019 14:25
    11 comments
  • "This Lens has errors" but there are none
    • Robert Müller
    • July 09, 2019 11:45
    11 comments
  • Billboarding particles
    • Acknickulous
    • December 16, 2018 01:25
    11 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Physics
    • ashley fletcher
    • November 01, 2018 14:32
    11 comments
  • 3d object particles coming out of mouth on [Mouth Open]
    • Topher Welsh
    • July 22, 2018 01:42
    11 comments
  • Newbie here, Need direction on flood effect.
    • Zongdotcom01
    • May 26, 2018 04:51
    11 comments
  • Share metrics not working
    • Hello
    • April 23, 2018 17:16
    11 comments
  • Combining the Fullscreen tap-through with swiping
    • Bram van de Ven
    • March 19, 2018 15:06
    11 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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