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  • Subscribers are unable to see my posts correctly
    • FC yt
    • May 17, 2022 15:40
    1 comment
  • Lens Faris 1
    • froos_3sl
    • May 22, 2022 01:39
    0 comments
  • today Lens
    • froos_3sl
    • May 22, 2022 00:44
    0 comments
  • new lens
    • only_khalifa
    • June 03, 2021 11:38
    2 comments
  • Long face with Long ears. LMAO
    • lakshan_costa
    • May 18, 2022 16:03
    2 comments
  • Hope you love the new creation
    • Famz
    • May 14, 2022 19:06
    • Edited
    2 comments
  • face purifying lens
    • L0h.7
    • May 17, 2022 10:53
    1 comment
  • Time
    • Y3-j
    • May 19, 2022 11:59
    1 comment
  • it is snake
    • froos_3sl
    • May 21, 2022 03:21
    1 comment
  • Is there a centralized database or catalog where we can view all Snap Lens projects created?
    • Jerry Cai
    • May 20, 2022 10:56
    1 comment
  • "Scratch Art" with new Edge Detection ARCore Depth API Template
    • Sam Finding
    • June 28, 2020 18:31
    • Edited
    41 comments
  • Fx Face
    • froos_3sl
    • May 20, 2022 19:20
    0 comments
  • Scroll on scene after zooming in
    • Marco Vanossi
    • February 10, 2020 18:22
    4 comments
  • Lens Studio Not Responding Error
    • Austin Martinez
    • May 17, 2022 18:16
    1 comment
  • Using AR for Marketing outside Snapchat
    • Andreas Steiner
    • May 19, 2022 13:35
    1 comment
  • How much it will cost to ship a package from US to my country?
    • Mail Forwarding Service US
    • September 27, 2021 12:35
    4 comments
  • What is the best way to obtain lenses?
    • Christos Gaitanaris
    • April 16, 2022 10:59
    3 comments
  • AR Scavenger Hunt not working well
    • Frank Nanninga
    • May 27, 2021 08:07
    4 comments
  • Explanation
    • ttt
    • May 15, 2022 19:18
    3 comments
  • legacybillboard
    • silentwall-29
    • May 19, 2022 09:58
    1 comment
  • new lens
    • only_khalifa
    • August 06, 2021 14:45
    5 comments
  • lens for game
    • shaho-it
    • July 19, 2021 09:17
    8 comments
  • The Flower Face
    • froos_3sl
    • May 19, 2022 03:59
    0 comments
  • Can i get paid getting paid making lenses?
    • enessmajlovic
    • January 20, 2018 01:07
    4 comments
  • How to move/adjust size of camera
    • Cassidy Lane
    • May 17, 2022 09:16
    1 comment
  • Snapchat preview not working
    • Vinnienull
    • May 11, 2022 12:39
    5 comments
  • Beauty Filter
    • Rohitmann132
    • June 12, 2021 09:02
    3 comments
  • Snapchat Law Enforcement Question
    • possibledozen
    • May 18, 2022 06:53
    • Edited
    0 comments
  • Using Lens Studio without Snapchat login
    • ChancellorsSch
    • May 13, 2022 07:57
    2 comments
  • Hair Simulation & Segmentation
    • Pete Collins
    • May 16, 2022 14:56
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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