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  • Measuring the height of the image picker
    • Josh Beckwith
    • September 30, 2021 16:05
    4 comments
  • 3D objects exactly full screen
    • Meshmaker
    • May 22, 2022 08:34
    • Edited
    4 comments
  • car games
    • m7annad
    • May 29, 2022 02:41
    0 comments
  • New to lens studio
    • Abdo
    • May 28, 2022 23:21
    0 comments
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    • Kaitlyn Benitez-Strine
    • March 17, 2022 17:24
    10 comments
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    • Brandon Walker
    • May 28, 2022 20:33
    1 comment
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    • Dustin Kustich
    • May 28, 2022 18:51
    0 comments
  • {TUTORIAL} How to convert 3D model formats to support Lens Studio {use blender}
    • FADI MATURY
    • November 14, 2021 01:39
    1 comment
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    • January 19, 2022 13:57
    2 comments
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    • July 16, 2021 18:03
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    • May 28, 2022 14:26
    0 comments
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    • June 20, 2021 08:36
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    • deepakdeeps12
    • May 28, 2022 08:56
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    • February 24, 2022 06:33
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    • May 28, 2022 07:18
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  • Nasser
    • Y3-j
    • May 28, 2022 04:59
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    • May 27, 2022 21:07
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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