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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:31
    1 comment
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:29
    1 comment
  • [Tutorial] How to create with VoiceML - Easy!
    • nea
    • May 24, 2022 22:29
    • Edited
    2 comments
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:27
    • Edited
    3 comments
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:23
    1 comment
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:21
    1 comment
  • Custom Landmarker VFX Interaction
    • Jeremiah Ye
    • May 24, 2022 18:39
    1 comment
  • Can't import lenses to Snap Camera (desktop)
    • Vasko V
    • May 24, 2022 16:06
    1 comment
  • Video uploading
    • Esme Gardner
    • May 24, 2022 14:50
    2 comments
  • Magic Mask
    • m7annad
    • May 24, 2022 14:23
    0 comments
  • Back loop and headband decorated with flowers
    • m7annad
    • May 24, 2022 14:06
    0 comments
  • Snap Camera full screen
    • Bas Gezelle
    • May 24, 2022 13:22
    0 comments
  • عدسة عبارات جميله
    • LOlo II
    • May 24, 2022 12:57
    0 comments
  • new Lenses
    • Games HAZ
    • May 24, 2022 07:43
    1 comment
  • عدسة تعديل وجه للبنات
    • LOlo II
    • May 24, 2022 06:23
    0 comments
  • Crying Filter
    • Johan Rijpma
    • May 23, 2022 21:18
    0 comments
  • عدسة نمش و فراشات
    • LOlo II
    • May 23, 2022 20:41
    0 comments
  • عدسة ازرار متعدده
    • LOlo II
    • May 23, 2022 20:40
    0 comments
  • عدسة تغيير لون العين
    • LOlo II
    • May 23, 2022 20:37
    0 comments
  • عدسة مناسبات تخرج
    • LOlo II
    • May 23, 2022 20:36
    0 comments
  • عدسة جميله تأثير للوجه
    • LOlo II
    • May 23, 2022 20:31
    0 comments
  • Summer invert
    • Faris
    • May 23, 2022 18:24
    0 comments
  • more hotkeys + random filter hotkey
    • ZACKAUGUSTUS
    • May 23, 2022 14:33
    0 comments
  • Delay as node sub-graph?
    • Ines Hilz
    • May 23, 2022 11:28
    1 comment
  • Lens studio
    • SAIF
    • May 23, 2022 07:38
    0 comments
  • نظارات
    • SAIF
    • May 23, 2022 07:37
    0 comments
  • girls lens
    • SAIF
    • May 23, 2022 07:37
    0 comments
  • عدسه سناب شات #لينس_استديو
    • SAIF
    • May 23, 2022 07:36
    1 comment
  • HDR 2
    • SAIF
    • May 23, 2022 07:35
    0 comments
  • HDR
    • SAIF
    • May 23, 2022 07:34
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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