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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:21
    1 comment
  • Magic Mask
    • m7annad
    • May 24, 2022 14:23
    0 comments
  • Back loop and headband decorated with flowers
    • m7annad
    • May 24, 2022 14:06
    0 comments
  • Snap Camera full screen
    • Bas Gezelle
    • May 24, 2022 13:22
    0 comments
  • عدسة عبارات جميله
    • LOlo II
    • May 24, 2022 12:57
    0 comments
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    • LOlo II
    • May 24, 2022 06:23
    0 comments
  • Cowboy Star
    • eren892
    • July 26, 2021 12:42
    • Edited
    2 comments
  • Project not Opened, Exception in Engine AnimatedTextureFileProvider invalid last key
    • Customer report
    • February 10, 2022 06:23
    1 comment
  • Change the Sky with Sky Segmentation! Featured
    • Jonathan Solichin
    • October 20, 2018 00:02
    4 comments
  • Crying Filter
    • Johan Rijpma
    • May 23, 2022 21:18
    0 comments
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    • LOlo II
    • May 23, 2022 20:41
    0 comments
  • Multiple blendshapes not following animation sequence
    • Ignas P
    • May 23, 2022 20:40
    • Edited
    0 comments
  • عدسة ازرار متعدده
    • LOlo II
    • May 23, 2022 20:40
    0 comments
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    • LOlo II
    • May 23, 2022 20:37
    0 comments
  • عدسة مناسبات تخرج
    • LOlo II
    • May 23, 2022 20:36
    0 comments
  • عدسة جميله تأثير للوجه
    • LOlo II
    • May 23, 2022 20:31
    0 comments
  • Strange error "unable to open file for calculating hash"
    • therightbruno
    • May 05, 2020 08:37
    3 comments
  • White Skin HD
    • froos_3sl
    • May 09, 2022 01:04
    0 comments
  • "Smart brain"
    • Sudi
    • May 02, 2022 14:24
    0 comments
  • Eid Mubarek Lens ⭐️
    • froos_3sl
    • May 01, 2022 06:13
    0 comments
  • In case you missed last SPS
    • anl7j
    • April 30, 2022 21:18
    0 comments
  • Arkham Lens - HOLOGRAPHIC AR ( tell me what you think)
    • Famz
    • April 28, 2022 23:01
    0 comments
  • Voice effect
    • L8nitegamergirl
    • April 26, 2022 20:21
    2 comments
  • "dress metal"
    • Sudi
    • April 25, 2022 14:20
    0 comments
  • Allah
    • Designs Sho0oq
    • April 23, 2022 22:14
    0 comments
  • Summer invert
    • froos_3sl
    • May 23, 2022 18:24
    0 comments
  • bear face
    • siebuhh0
    • April 12, 2022 19:15
    3 comments
  • Blue lens
    • waleed alshmri
    • April 11, 2022 23:52
    1 comment
  • Recommend me custom lense for my Snapchat
    • James Smith
    • May 17, 2022 15:24
    1 comment
  • Audio fadeOutTime does not work, but fadeInTime does
    • Zach Thomas
    • May 17, 2022 21:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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