Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

All community posts

Show topics Show all posts
New post
Show all All Planned Not planned Completed Answered No status Sort by comments Newest post Recent activity Votes Comments
  • Insights but cant make public profile
    • lenzo
    • September 05, 2021 22:15
    19 comments
  • I have problem with verified account
    • mr.dg1
    • July 13, 2021 16:22
    • Edited
    19 comments
  • Lens Fest Attendees' Creator Profiles
    • P Pascall
    • December 08, 2020 17:50
    19 comments
  • BABY FILTER? HELP
    • Shiny
    • March 24, 2020 08:48
    19 comments
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • [TEMPLATE] Person Detection
    • Jonah-cohn
    • September 17, 2020 15:34
    18 comments
  • About UI BUTTON
    • xmayasnapxp
    • April 16, 2020 06:28
    18 comments
  • How do I swap back and forth?
    • Tim Baker
    • April 08, 2020 22:40
    18 comments
  • Scripting - Help Appreciated
    • An G
    • July 25, 2019 20:25
    18 comments
  • Unknown reasons for rejection
    • Ouali
    • July 16, 2019 14:21
    • Edited
    18 comments
  • Wrong Argument Number Count
    • Jessie Heintz
    • December 06, 2018 22:42
    • Edited
    18 comments
  • Cannot delete prefab meshes and animations
    • Fabien Motte
    • October 26, 2018 14:26
    18 comments
  • Daz 3D Export Settings
    • Dominique
    • September 24, 2018 04:06
    18 comments
  • Will we have a chance as creators to sell our lens?
    • Dardan Thaci
    • April 22, 2018 23:36
    18 comments
  • Lens
    • Deema1889
    • August 28, 2020 13:30
    17 comments
  • [Tutorial] Face expressions step by step (VIDEO GUIDE)
    • ItzJustSamu
    • February 11, 2022 14:35
    • Edited
    17 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • CANON EOS WEBCAM UTILITY
    • Melissa
    • May 09, 2020 16:24
    17 comments
  • [SOLVED] Display a text only for a limited time
    • Maxime
    • November 27, 2020 16:40
    • Edited
    17 comments
  • snap camera lens not working
    • romans249
    • February 13, 2020 16:38
    17 comments
  • [Tutorial] How to use Upper Garment Template?
    • Emiliusvgs
    • September 26, 2021 19:40
    16 comments
  • What do you want to learn?
    • modelsbymike3d
    • June 09, 2021 20:19
    16 comments
  • Happy Holidays
    • Awaischorahi
    • December 10, 2020 19:49
    16 comments
  • Upload Camera Roll pictures as snap
    • Mikael Hagen Johansen
    • June 17, 2019 19:18
    16 comments
  • Simple transform animations exported from C4D to fbx not animating in Lens Studio
    • Colin Marchon
    • March 06, 2018 19:12
    16 comments
  • Tap to Trigger Billboard and Sound Featured
    • Travis Chen
    • January 23, 2018 20:40
    • Edited
    16 comments
  • Lens Studio Crashing
    • Popmonkey154kj
    • January 11, 2018 01:54
    16 comments
  • Help!
    • Itzgardy
    • May 01, 2021 01:38
    15 comments
  • Help
    • ardaberk05
    • January 10, 2021 16:12
    15 comments
  • غيروا لون قهوتكم \ Change the color of your coffee
    • ttt
    • October 22, 2020 08:30
    15 comments
  • «
  • ‹
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It