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  • Art Background [SnapML]
    • fxk
    • April 28, 2021 17:37
    5 comments
  • 360-MOON
    • IT_066
    • April 26, 2021 00:13
    4 comments
  • Time lens
    • c4_v
    • April 08, 2021 21:15
    • Edited
    5 comments
  • XAesthetic
    • Adnanx741
    • April 08, 2021 15:27
    5 comments
  • Image Picker removing Snapchat UI (Snap, Chat, Filter)
    • Selina Hüttner
    • April 07, 2021 21:16
    • Edited
    0 comments
  • [Template] Armature For 3D Body Template
    • Noah Lupowitz
    • April 06, 2021 15:13
    3 comments
  • lens
    • zhila375
    • April 06, 2021 13:00
    4 comments
  • Asset Library
    • Malmiller5
    • April 05, 2021 03:24
    1 comment
  • [Face Mesh] Tropical Mask on Snapchat !
    • Maxime
    • March 31, 2021 21:38
    4 comments
  • [Phoenix]
    • SirQu3ntin
    • March 29, 2021 22:43
    4 comments
  • [Mask] Human Tiger on Snapchat !
    • Maxime
    • March 27, 2021 15:58
    5 comments
  • [Dancing Bot]
    • SirQu3ntin
    • March 22, 2021 15:15
    0 comments
  • [Template] Film Strip
    • Jason K
    • March 14, 2021 15:11
    2 comments
  • [ML] Flag Recognition 2.0
    • Maxime
    • March 19, 2021 17:25
    • Edited
    2 comments
  • My Latest Creation 😆
    • Jason K
    • February 26, 2021 02:26
    8 comments
  • Asset Library Upload? Answered
    • Noah Lupowitz
    • February 25, 2021 18:29
    5 comments
  • Spin! Challenge your friends. What do you think??
    • Jaden Martin
    • February 23, 2021 23:05
    5 comments
  • {Feature request} Lens Beta Testers
    • Jason K
    • February 22, 2021 23:32
    5 comments
  • [Ski] - SnapML
    • SirQu3ntin
    • February 21, 2021 20:09
    • Edited
    8 comments
  • Cyber Lens. What u think guys?
    • aurelianmc
    • February 19, 2021 16:40
    4 comments
  • Preview on phone not working Answered
    • manuel_hecki
    • February 18, 2021 13:53
    • Edited
    6 comments
  • [Find the Emoji] - Game
    • SirQu3ntin
    • February 17, 2021 09:14
    4 comments
  • [Holo Eiffel]
    • SirQu3ntin
    • February 17, 2021 13:59
    • Edited
    4 comments
  • Any chance for a MyTwin filter without the extra hair?
    • Nicky Lurs
    • February 10, 2021 11:48
    2 comments
  • please check it and review im waitingg
    • yuvi
    • February 05, 2021 10:30
    3 comments
  • [Among Us Run] - Game
    • SirQu3ntin
    • January 27, 2021 17:28
    7 comments
  • 4K
    • خلودز البيشي
    • January 13, 2021 12:12
    2 comments
  • Fur Style
    • Pavlo Tkachenko
    • January 12, 2021 20:33
    8 comments
  • TUTORIAL: How to make a wormhole and outer space lens using the material editor
    • Phil Cohn
    • January 07, 2021 12:57
    4 comments
  • [Pinocchio]
    • SirQu3ntin
    • January 01, 2021 21:25
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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