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  • Why I am getting error #382347235512 on support.lensstudio.snapchat
    • Doraenix
    • May 03, 2022 15:13
    3 comments
  • Help
    • IT_066
    • May 04, 2021 03:27
    6 comments
  • AASTMT50YEARS
    • Lioura Ahmed
    • May 06, 2022 00:24
    1 comment
  • NIKE ANTISOCIAL LENS
    • Elgrande Michou
    • May 06, 2022 00:52
    0 comments
  • AASTMT50YEARS
    • Lioura Ahmed
    • May 06, 2022 00:21
    0 comments
  • Snap Camera filters aren't working properly (help)
    • Jon Coral
    • February 25, 2021 11:16
    • Edited
    3 comments
  • Glitch
    • Saadi Malik
    • May 05, 2022 06:06
    1 comment
  • Freeze image
    • qatar4u
    • April 21, 2022 23:45
    0 comments
  • Don't allow their cold to quench the fire of your enthusiasm
    • ttt
    • May 05, 2022 09:02
    0 comments
  • Monetize Account
    • Saadi Malik
    • May 05, 2022 06:13
    0 comments
  • How to make tracer/blur effect
    • UNITY
    • January 07, 2022 18:07
    8 comments
  • Image texture video disapearing
    • Patrick Rutkowski
    • May 05, 2022 03:31
    1 comment
  • ML face
    • dr1hsn
    • May 05, 2022 04:55
    0 comments
  • New dress lens
    • dr1hsn
    • May 05, 2022 04:54
    0 comments
  • Monitization
    • kruparth
    • May 03, 2022 12:39
    3 comments
  • Skeleton Body
    • froos_3sl
    • May 05, 2022 00:38
    0 comments
  • snap camera Find my filter
    • MountBlairy
    • May 02, 2022 12:00
    3 comments
  • Unavailable to login and save lens
    • Khushnoor381
    • June 30, 2020 09:29
    2 comments
  • Segmentation Template not working
    • aggie jhf
    • May 03, 2022 20:28
    3 comments
  • World Mesh Instances
    • Jason
    • April 06, 2022 00:24
    1 comment
  • RCB filter
    • kruparth
    • May 03, 2022 12:35
    0 comments
  • Yellow screen
    • CINTHIA
    • August 07, 2020 18:59
    7 comments
  • Is there way to add snapchat filters in main Camera
    • Surveyfor Customers
    • December 08, 2021 18:15
    • Edited
    2 comments
  • Custom Crop Texture
    • Olha
    • September 14, 2020 22:33
    • Edited
    6 comments
  • snap camera won't show graph material with textures
    • marcela godoy
    • May 01, 2022 10:52
    6 comments
  • JUST GOT 5K VIEWS!
    • Famz
    • April 23, 2022 22:18
    • Edited
    2 comments
  • Trypophobia
    • bagdellenok
    • April 23, 2022 08:45
    1 comment
  • New lens (TV )
    • Maha
    • November 27, 2020 20:56
    6 comments
  • Snap Camera on Linux
    • Nick J
    • April 01, 2020 13:37
    39 comments
  • Unable to find AVATAR lens anymore
    • meimiliu
    • May 02, 2022 08:57
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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