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  • Face with VFX
    • froos_3sl
    • May 10, 2022 04:20
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2ee35610a4f94246bade5f729d649df9&metadata=01
    • Delali8
    • May 09, 2022 22:07
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2ee35610a4f94246bade5f729d649df9&metadata=01
    • Delali8
    • May 09, 2022 22:07
    0 comments
  • Amazing tan lens
    • SAIF
    • May 09, 2022 19:03
    0 comments
  • اسود
    • SAIF
    • May 09, 2022 18:57
    0 comments
  • BTS
    • SAIF
    • May 09, 2022 18:55
    0 comments
  • Cristiano
    • SAIF
    • May 09, 2022 18:54
    0 comments
  • Mayo
    • SAIF
    • May 09, 2022 18:52
    0 comments
  • Hi Friend Cloud
    • Tyler Nunley
    • May 09, 2022 17:49
    0 comments
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • Help Xcode
    • Zeuma
    • May 09, 2022 16:06
    0 comments
  • Looking for custom lense for my Snapchat
    • Thomas Johanson
    • May 09, 2022 14:27
    0 comments
  • vfx for mesh with bones
    • Balraj Bains
    • March 10, 2022 21:35
    1 comment
  • Snap camera no available camera input
    • Nelson Yang
    • May 09, 2022 12:43
    0 comments
  • Multiple Custom Landmarkers in 1 Lens?
    • Matt
    • May 09, 2022 09:02
    0 comments
  • Pastel Pink
    • x9alaa
    • May 08, 2022 13:50
    1 comment
  • hacked account
    • waleed alshmri
    • May 08, 2022 17:18
    0 comments
  • "Spawn BMX"
    • Sudi
    • May 08, 2022 16:36
    0 comments
  • I can't open the app
    • Léonie MINAULT
    • April 21, 2022 19:48
    2 comments
  • lens for man
    • waleed alshmri
    • May 05, 2022 08:51
    2 comments
  • Sneak peak of new lens
    • Famz
    • May 03, 2022 23:36
    1 comment
  • Volumetric Lighting
    • chakdar.it
    • May 07, 2022 22:16
    0 comments
  • how to add location on lens
    • jacobalex
    • May 07, 2022 12:00
    1 comment
  • Is there a 32 bit version available for Snap Camera?
    • lizy2busy
    • April 20, 2022 12:44
    1 comment
  • My account has stopped ؟
    • waleed alshmri
    • May 06, 2022 20:23
    2 comments
  • Snap Camera for Android
    • Craig Wright
    • May 07, 2022 09:08
    0 comments
  • Music Play
    • ahmaddahhmm
    • March 10, 2021 19:07
    • Edited
    0 comments
  • IMPROVING MY SKILLS EVERYDAY
    • Famz
    • May 06, 2022 21:43
    1 comment
  • Why I am getting error #382347235512 on support.lensstudio.snapchat
    • Doraenix
    • May 03, 2022 15:13
    3 comments
  • Help
    • IT_066
    • May 04, 2021 03:27
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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