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  • Lens Monkey
    • ibrahimalrwili
    • August 06, 2021 01:33
    1 comment
  • Magical Mine ( AR World)
    • Austin Fisher
    • August 05, 2021 04:33
    2 comments
  • Upload
    • Aloka
    • August 05, 2021 02:09
    1 comment
  • New lens ( tan Face )
    • Dr1hsn
    • August 04, 2021 19:33
    2 comments
  • Lens dance zombie 🧟‍♀️
    • ibrahimalrwili
    • August 04, 2021 17:23
    1 comment
  • lens Vital signs and tshirt
    • ibrahimalrwili
    • August 04, 2021 17:20
    1 comment
  • New tshirt
    • ibrahimalrwili
    • August 04, 2021 17:16
    1 comment
  • Lens rose face and Rose T-shirt And butterflies fly
    • ibrahimalrwili
    • August 04, 2021 17:11
    2 comments
  • Sharply
    • Aloka
    • August 03, 2021 02:44
    1 comment
  • love/roses
    • Prince_juuju
    • July 31, 2021 09:03
    2 comments
  • Hologram Series (wrist tracking$
    • saqib_m55
    • July 29, 2021 10:56
    2 comments
  • Fire face
    • Dr1hsn
    • July 28, 2021 18:05
    2 comments
  • BATMAN
    • Aloka
    • July 28, 2021 14:32
    2 comments
  • Face mask ( joker )
    • Dr1hsn
    • July 28, 2021 05:21
    2 comments
  • Dr face
    • Dr1hsn
    • July 28, 2021 05:20
    1 comment
  • 3D mask
    • Dr1hsn
    • July 28, 2021 02:17
    4 comments
  • Hulk Tracking
    • abhinav1285
    • July 26, 2021 18:59
    1 comment
  • Glitter bomb
    • creatorwill
    • July 26, 2021 07:01
    6 comments
  • can we get deleted project back ?
    • yuvi
    • July 25, 2021 23:34
    • Edited
    3 comments
  • Lamp light (new lens)
    • bishal_mehta
    • July 25, 2021 14:36
    3 comments
  • Lightroom effect
    • Noor Akhunji
    • July 23, 2021 05:48
    2 comments
  • Cherry Effect
    • Noor Akhunji
    • July 23, 2021 05:46
    3 comments
  • Gallery effect
    • Noor Akhunji
    • July 23, 2021 05:43
    2 comments
  • Beard add
    • Noor Akhunji
    • July 23, 2021 05:40
    2 comments
  • Eye shadow
    • Noor Akhunji
    • July 23, 2021 05:38
    3 comments
  • HDR Blings
    • Aloka
    • July 21, 2021 18:26
    1 comment
  • New Lens - Blurb Head 3D v1
    • Zona Rq
    • July 21, 2021 17:04
    1 comment
  • Neon outliner frame
    • Wasim Ghole
    • July 21, 2021 12:53
    3 comments
  • Mignonne
    • Wenstrades
    • July 21, 2021 04:18
    1 comment
  • Bandana Tshirt New Lens
    • abhinav1285
    • July 20, 2021 20:34
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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