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  • Elephant
    • bagdellenok
    • May 14, 2022 14:25
    2 comments
  • FUR stuff request
    • JD
    • May 15, 2022 15:35
    2 comments
  • views in a short time.
    • creatorar
    • May 14, 2022 17:29
    2 comments
  • Quran ali jabier
    • Flow SwiftKey
    • May 15, 2022 09:51
    1 comment
  • [LUT] Indoor Bright Color Correction Textures
    • Ghaith Oun
    • May 15, 2022 10:07
    0 comments
  • Incense Lens
    • creatorar
    • May 14, 2022 17:27
    0 comments
  • [Lens] Custom License Plate
    • Ghaith Oun
    • May 10, 2022 20:59
    2 comments
  • Summer Beach Dress And music
    • Faris
    • May 14, 2022 04:34
    0 comments
  • Abstract Color
    • chakdar.it
    • May 13, 2022 13:26
    0 comments
  • Positive Words Lens with 2D delusional shadow
    • itech2030
    • June 01, 2021 05:52
    6 comments
  • water spirit ML
    • creatorwill
    • June 08, 2021 03:44
    7 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • Lens
    • camir_ad
    • June 06, 2021 02:30
    6 comments
  • Headmesh Distortions in the mouth area in contrast to the Facemesh
    • Abigail Foster
    • May 13, 2022 07:13
    • Edited
    0 comments
  • Google Geospatial API
    • Matt
    • May 13, 2022 05:29
    0 comments
  • Effect , hour , Leila , Black
    • SAIF
    • May 12, 2022 22:27
    1 comment
  • Recommend me custom lense for my Snapchat
    • Chris John
    • May 12, 2022 20:02
    1 comment
  • Let's connect!
    • Melvin Tas
    • May 12, 2022 14:30
    0 comments
  • Pink Lans
    • waleed alshmri
    • April 21, 2022 01:18
    1 comment
  • Beautiful lens
    • waleed alshmri
    • May 02, 2022 22:08
    1 comment
  • Creator's account
    • Yajan
    • June 10, 2021 05:08
    6 comments
  • Button animation on click
    • maheshrawat022
    • April 05, 2021 18:49
    5 comments
  • latest lense studio
    • Jhon cary
    • May 10, 2022 18:54
    2 comments
  • The Green Tree
    • Faris
    • May 12, 2022 03:41
    0 comments
  • Lens Studio version 4.7
    • muhannadmujali
    • November 03, 2021 17:28
    • Edited
    1 comment
  • Lens links
    • ramanmanes
    • January 03, 2021 06:49
    3 comments
  • 3D & ML Stereoscopic Alarm Clock
    • creatorar
    • May 11, 2022 02:03
    0 comments
  • Application "snapcamera"win10 does not connect to the server, I can't click on anything
    • Thierry Von
    • May 08, 2022 18:14
    5 comments
  • Snap Camera - No Audio Input Option on Mac?
    • Pawel Szymon
    • May 10, 2022 16:33
    1 comment
  • Randomly position objects
    • Lansing Pinero
    • September 12, 2021 23:06
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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