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  • Snap Camera on Linux
    • Nick J
    • April 01, 2020 13:37
    39 comments
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    • April 13, 2022 04:22
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    • March 20, 2022 23:46
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    • March 16, 2022 01:28
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    • March 15, 2022 05:33
    • Edited
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    • October 26, 2021 08:13
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    • March 16, 2022 01:28
    3 comments
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    • March 14, 2022 17:36
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  • Previously On: The Lens Studio Twitch Stream!
    • Travis Chen
    • March 03, 2019 06:40
    • Edited
    6 comments
  • "From Camera" Reflections Featured
    • Travis Chen
    • December 21, 2017 02:47
    2 comments
  • Have Lens Studio on Linux if possible
    • mrrobot1999
    • December 16, 2017 17:51
    8 comments
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    • April 08, 2022 03:54
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    • March 14, 2022 17:56
    5 comments
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    • Faris
    • March 14, 2022 17:55
    6 comments
  • new face Baby
    • Faris
    • March 28, 2022 04:56
    • Edited
    3 comments
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    • Faris
    • January 20, 2022 19:20
    3 comments
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    • Faris
    • November 14, 2021 06:20
    2 comments
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    • Faris
    • March 28, 2022 04:40
    • Edited
    6 comments
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    • Faris
    • March 28, 2022 04:33
    • Edited
    6 comments
  • take look lens Hand
    • Faris
    • March 28, 2022 04:30
    • Edited
    5 comments
  • beautiful coral lens
    • Faris
    • March 28, 2022 04:26
    • Edited
    3 comments
  • [Template] Spawner
    • lukalangabriel
    • January 21, 2021 22:35
    46 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • Lens Studio Tutorials!
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    49 comments
  • Broken Lens
    • Faris
    • April 06, 2022 05:50
    8 comments
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    • Faris
    • April 04, 2022 06:14
    7 comments
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    • March 25, 2022 01:55
    8 comments
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    • March 17, 2022 18:55
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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