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  • 3D fashion design project
    • Carol Charlier
    • September 15, 2021 09:02
    5 comments
  • My Snapchat cam not working specially video recording issue
    • Nicholas
    • January 18, 2022 07:14
    1 comment
  • Help me to whitening the teeth.
    • amjadvk
    • November 22, 2020 13:27
    3 comments
  • Forgot my Email where i sign up
    • Salman Sallu
    • October 08, 2022 07:52
    • Edited
    2 comments
  • How to change password
    • sawbank
    • September 04, 2021 07:25
    5 comments
  • From where I will get lenses for snapchat?
    • alexhales
    • October 28, 2021 11:25
    1 comment
  • I am having trouble changing filters on snapchat app
    • vincent lee
    • October 11, 2021 10:39
    9 comments
  • Development Watermark on Snap
    • Cory Mindler
    • December 15, 2017 13:23
    3 comments
  • Lens Analytics question
    • Dirk de Jong
    • January 17, 2022 16:09
    3 comments
  • Looking for someone to create a new lens
    • Leon Appiah-Asubonteng
    • June 15, 2021 15:37
    4 comments
  • see snap lens KSA community
    • Faris
    • June 08, 2022 04:31
    2 comments
  • How to design a 3d lens
    • ttt
    • May 16, 2022 18:13
    5 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    31 comments
  • Device Tracking Keeps Moving Scene Position
    • Michael Rauwerdink
    • October 05, 2020 13:32
    3 comments
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:34
    1 comment
  • https://support.lensstudio.snapchat.com/hc/en-us/community/posts/4594966269332-Publishing-without-a-phone-/subscription.html
    • sahra sahra
    • June 08, 2022 12:07
    0 comments
  • https://support.lensstudio.snapchat.com/hc/en-us/community/posts/4594966269332-Publishing-without-a-phone-/subscription.html
    • sahra sahra
    • June 08, 2022 12:06
    1 comment
  • Snapchat Avatar Lens in Snap Camera
    • R2 D2
    • June 08, 2022 09:14
    0 comments
  • Night 4k 🌒
    • Y3-j
    • June 08, 2022 06:08
    0 comments
  • see snap lens KSA community
    • Faris
    • June 08, 2022 04:30
    1 comment
  • تغيير الوجه الى برتقاله او للشكل اللي تبغاه
    • Faris
    • June 03, 2022 21:59
    1 comment
  • Snap camera is not workin gwith the capture card
    • hanhtdang
    • June 24, 2021 23:19
    2 comments
  • Nightmare clock
    • SAIF
    • June 08, 2022 01:23
    0 comments
  • How to get Premium lense on my Snapchat?
    • David John
    • June 08, 2022 00:22
    0 comments
  • Cant pair to studio
    • HOSSAM ESMAIL
    • June 07, 2022 21:14
    0 comments
  • Can't Pair with Studio
    • arman.mar
    • January 27, 2019 18:18
    5 comments
  • Hot girl summer crown ✨
    • Allie_neff
    • June 07, 2022 20:42
    0 comments
  • [Tutorial] Navigation Controller
    • Maxime
    • May 02, 2021 17:52
    • Edited
    8 comments
  • Can I use Kira Kira to make objects sparkle?
    • waddle
    • June 07, 2022 12:17
    0 comments
  • Heels Foot Tracking
    • Mateusz Łosiński (MrUzu)
    • June 07, 2022 11:09
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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