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  • "Enhancing" Education through SnapAR
    • Abdullah Al-Mahya
    • February 26, 2022 17:14
    10 comments
  • my lens saudi National day
    • froos_3sl
    • March 28, 2022 04:49
    • Edited
    10 comments
  • "Space storm"
    • Sudi
    • September 18, 2021 08:41
    10 comments
  • ฮาร์ท
    • จิตตกร แก้วอำไพ
    • August 24, 2021 03:46
    10 comments
  • Realistic Neck Tattoo Binding
    • Jorik Rosa
    • August 09, 2021 17:24
    • Edited
    10 comments
  • Lens Studio wont open
    • Max Freytag
    • August 04, 2021 08:00
    10 comments
  • Lens suddenly rejected after 6 months .
    • jasnoor.harry
    • July 22, 2021 05:47
    10 comments
  • Time Cover
    • Yajan
    • June 27, 2021 03:02
    10 comments
  • pirate/3D
    • william
    • June 16, 2021 02:44
    10 comments
  • 3D holo chef
    • william
    • June 04, 2021 01:26
    10 comments
  • Voltaic | a Lens made by me
    • ru.ian
    • May 30, 2021 20:57
    • Edited
    10 comments
  • Sandy Man Lens
    • itech2030
    • May 22, 2021 15:18
    10 comments
  • RC Car/helicopter
    • jasnoor.harry
    • April 27, 2021 18:43
    10 comments
  • what's going on
    • only_khalifa
    • April 22, 2021 03:34
    10 comments
  • annoying
    • only_khalifa
    • April 20, 2021 16:28
    10 comments
  • I can't post anything on public story
    • eylul
    • April 09, 2021 07:32
    10 comments
  • [Catwoman]
    • SirQu3ntin
    • April 02, 2021 21:51
    10 comments
  • [4th Dimension]
    • SirQu3ntin
    • March 07, 2021 00:57
    10 comments
  • public profile please help
    • ardaberk05
    • December 22, 2020 20:57
    10 comments
  • [ML] Educational Lens Flag Recognition
    • Maxime
    • December 22, 2020 14:02
    • Edited
    10 comments
  • Lens Creator partnership
    • ahmed_djazairii
    • November 12, 2020 22:00
    10 comments
  • Snapchat suddenly now crashes immediately
    • S C ANDREW
    • November 02, 2020 22:40
    • Edited
    10 comments
  • Why can't I scroll down
    • Lorainne Mojica
    • September 02, 2020 14:49
    10 comments
  • Camera Transform
    • SirQu3ntin
    • July 21, 2020 14:15
    10 comments
  • Head Tilt - Left / Right
    • Jonathon Pitman
    • May 04, 2020 02:02
    10 comments
  • Snap camera doesn't work : "no available camera unit"
    • marinosays
    • April 21, 2020 16:51
    10 comments
  • How do I apply my project info?
    • uwu
    • April 01, 2020 00:56
    10 comments
  • [Example Project] Make a Snap Camera Lens! Featured
    • Olesia Voronova
    • March 31, 2020 00:35
    • Edited
    10 comments
  • Adding an image as outline
    • audemann
    • January 19, 2020 17:33
    10 comments
  • Mars: A New Life
    • Gio Magneto
    • January 02, 2020 20:44
    10 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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