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  • O programa trava ao iniciar
    • Wesley Guntzel
    • December 16, 2017 02:23
    1 comment
  • 2MB - File Too Large?! Can't Submit
    • CyreneQ
    • December 16, 2017 01:46
    • Edited
    1 comment
  • Animated UV Scrolling Featured
    • Jacob
    • February 05, 2018 19:46
    • Edited
    2 comments
  • Using Tween.js for Simple Animations Featured
    • Travis Chen
    • December 16, 2017 00:04
    • Edited
    5 comments
  • A little buggy
    • Dale Carman
    • December 15, 2017 19:33
    2 comments
  • Blender 3D Animation Export and Import Help
    • CyreneQ
    • December 15, 2017 18:29
    13 comments
  • make animation layers additive
    • Dale Carman
    • December 15, 2017 18:04
    1 comment
  • Change animation playback speed
    • Dale Carman
    • December 15, 2017 17:54
    5 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • psyk1065
    • December 15, 2017 17:45
    1 comment
  • Published Name
    • Cory Mindler
    • December 15, 2017 14:22
    2 comments
  • Development Watermark on Snap
    • Cory Mindler
    • December 15, 2017 13:23
    3 comments
  • Add a little Christmas to your desk!
    • Bram van de Ven
    • December 15, 2017 13:19
    1 comment
  • Lenses don't get pushed to Device
    • Bram van de Ven
    • December 15, 2017 10:59
    • Edited
    12 comments
  • Can anyone share or make the Super Saiyan Lens ?
    • MasterWhoosaa
    • December 15, 2017 09:28
    0 comments
  • Accessing UV scaling and offset
    • Terry DiFeliciantonio
    • December 15, 2017 05:22
    2 comments
  • iPhone X 3D animated Face
    • Jimmy Gunawan
    • December 15, 2017 04:29
    5 comments
  • I Think I Nailed It!
    • CyreneQ
    • December 15, 2017 02:54
    • Edited
    3 comments
  • Setup won't start on Windows 10
    • ThatRandomAlias
    • December 15, 2017 01:16
    15 comments
  • Bug with "From Camera" material option
    • Jeremie Noguer
    • December 15, 2017 01:00
    1 comment
  • Shy Pangolin Lens
    • rigel.prime
    • December 15, 2017 00:07
    2 comments
  • Add the ability to make face filters
    • ethan_malinow
    • December 14, 2017 22:58
    1 comment
  • Pre-Written Animation Scripts?
    • CyreneQ
    • December 14, 2017 22:37
    3 comments
  • Windows 10 unable to launch App
    • Lance Okonowski
    • December 14, 2017 22:09
    3 comments
  • Stranger Things Alphabet Wall Lens
    • Joe McDonald
    • December 14, 2017 21:48
    3 comments
  • Lens studio wont open
    • Dominic Rinallo
    • December 14, 2017 21:16
    24 comments
  • Working w/ Lenses / Masks
    • Malcolm Levy
    • December 14, 2017 21:00
    0 comments
  • Adding an "Animation Mixer" component
    • rigel.prime
    • December 14, 2017 20:46
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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