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  • Chanel blush
    • Brette Tüksammel
    • May 12, 2020 08:09
    0 comments
  • indirilmiyor
    • Elifnaz Çekiç
    • April 30, 2020 10:05
    1 comment
  • TAN Filter
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    • April 30, 2020 01:32
    2 comments
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    • elijah_hayes12
    • April 25, 2020 23:20
    2 comments
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    • April 22, 2020 18:45
    1 comment
  • Submitted Old Lenses for Reuse
    • Rachel Kamins
    • April 19, 2020 14:40
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  • Verification Sign
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    • April 16, 2020 09:35
    15 comments
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    • emma_debaene
    • April 10, 2020 21:53
    0 comments
  • ASHFILTER
    • KubikMonetization
    • April 08, 2020 18:03
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  • Heart Blush
    • Laurenholly.xox
    • April 05, 2020 23:27
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  • Heart Blush
    • Laurenholly.xox
    • April 05, 2020 23:27
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  • lens: lemon cheeks by lenna☁️
    • lenna.lenk
    • April 05, 2020 21:18
    0 comments
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    • April 04, 2020 21:17
    1 comment
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    • lenna.lenk
    • April 03, 2020 18:51
    0 comments
  • lens: lemon cheeks by lenna☁️
    • lenna.lenk
    • April 03, 2020 16:50
    0 comments
  • lens: cucumber cheeks by lenna☁️
    • lenna.lenk
    • April 03, 2020 11:50
    0 comments
  • lens: cucumber cheeks by lenna☁️
    • lenna.lenk
    • April 02, 2020 21:22
    0 comments
  • lens: cloud by lenna☁️
    • lenna.lenk
    • April 02, 2020 15:40
    0 comments
  • Queenbee of hearts
    • Hilda Kamanu
    • April 02, 2020 09:54
    0 comments
  • Tipsy Babez
    • Helena
    • March 22, 2020 19:03
    0 comments
  • Check my lens!! METALLIC CHANEL
    • Lexiboo961
    • March 19, 2020 15:38
    1 comment
  • Slider ui, face mask
    • qm.to
    • March 17, 2020 12:01
    3 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    9 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    0 comments
  • عدسة السناب مرفوضه
    • aboooraa_95
    • March 13, 2020 00:06
    0 comments
  • Valerina
    • Valeria Mendoza
    • March 09, 2020 19:34
    1 comment
  • tiktok
    • fredegane off
    • March 07, 2020 14:37
    0 comments
  • Dhhdbdbd
    • صالح عسيري
    • February 09, 2020 12:05
    1 comment
  • Yellow flower
    • Wendy & Greisi
    • February 08, 2020 18:38
    1 comment
  • ابو عبدالعزيز
    • abduhda
    • February 05, 2020 18:30
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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