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  • Gucci Snake by Vir
    • itsbitw
    • December 02, 2020 08:27
    3 comments
  • Christmas snatna hat lens
    • maheshrawat022
    • November 24, 2020 11:06
    2 comments
  • tja kom o mys!!
    • maja_lundin
    • November 22, 2020 00:15
    1 comment
  • Could rarely printing to a led printer cause problems in a long run?
    • GabrielHumus
    • November 16, 2020 12:56
    1 comment
  • Blurry
    • ttt
    • October 24, 2020 23:49
    1 comment
  • among us lens with a twist
    • jaysander.b
    • October 23, 2020 05:22
    6 comments
  • My indie filter. Get me verified?
    • Noahpreston_2
    • October 20, 2020 21:48
    3 comments
  • lens rejection
    • addi
    • October 09, 2020 00:16
    1 comment
  • joke
    • Kamal
    • October 02, 2020 09:56
    1 comment
  • changing skin color lens > Ta
    • Adam
    • September 29, 2020 04:58
    1 comment
  • Public profile
    • official_1lol
    • September 28, 2020 01:13
    1 comment
  • Enquiring For How to become an Official Lens Creator
    • salvierdmello
    • September 07, 2020 18:58
    2 comments
  • VIVID
    • arpitappi29
    • September 01, 2020 12:28
    0 comments
  • creator profile
    • Jeet_002
    • August 29, 2020 16:18
    7 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:53
    0 comments
  • Bokeh
    • The.amjad
    • August 18, 2020 03:18
    0 comments
  • KiraKira Filter Tutorial
    • lottaacne
    • August 13, 2020 14:15
    0 comments
  • Official lens creator
    • hsaini1890
    • August 09, 2020 05:41
    1 comment
  • KRISH MANKOO
    • krishmankoo13
    • August 08, 2020 06:28
    0 comments
  • Blurred
    • Hamoka7
    • August 07, 2020 14:13
    0 comments
  • I want to verify
    • Has5z
    • July 27, 2020 21:01
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=071d6d7f16444cb8a0c3f834efa6f129&metadata=01
    • vo-h
    • July 03, 2020 07:14
    3 comments
  • Lens swipe up not working on some posts
    • Marco Vanossi
    • June 19, 2020 01:50
    • Edited
    0 comments
  • %%MTMANG اتـش دي كورة مشـاهدة مبـاراة ريال مدريد وايبار بث مباشر korahd بث لايف مشاهدة مباراة ريال مدريد اليوم شاهد اللعبة %%الان بث اونلاين مباراة ريال مدريد وايبار ^^بث مباراة ايبار الان شاهد مجانا TV $$رابط الاسطورة ريال مدريد وايبار مباشر %KJTUA
    • mido Elboos
    • June 14, 2020 17:01
    1 comment
  • How can I access Behavior Script from other script?
    • Nitcha Tothong
    • June 12, 2020 03:58
    4 comments
  • Franciscabarraza
    • exotica. panxha69
    • June 10, 2020 16:39
    0 comments
  • Dynamic Text Issue & Lens Icon - Thank You Doctors & Nurses Lens - COVID Pandemic Filter
    • Piccadilly
    • June 06, 2020 11:42
    • Edited
    6 comments
  • Want to Add effects on my badminton racket while playing
    • Nawaz Malik
    • May 17, 2020 01:36
    4 comments
  • missing "apply changes" button
    • gerafine
    • May 15, 2020 13:48
    1 comment
  • Catfishhh
    • Brette Tüksammel
    • May 12, 2020 08:09
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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