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  • 2 markers in frame
    • Ben Paruzynski
    • January 21, 2019 19:46
    7 comments
  • Feather edges of sprite
    • Chris M
    • January 21, 2019 15:33
    2 comments
  • Sans lens
    • Megirl6473 y
    • January 21, 2019 15:10
    1 comment
  • Search by Lens ID within Snap Camera
    • Brad Carroll
    • January 21, 2019 02:09
    2 comments
  • What Else Can I Do? Snap Camera Search Visibility
    • Brad Carroll
    • January 21, 2019 01:57
    7 comments
  • To be continued meme lens!
    • Omercan komur
    • January 20, 2019 22:37
    0 comments
  • Old Retro style lens
    • haxhi-bekaj
    • January 20, 2019 22:11
    0 comments
  • Apollo 11
    • Dylon Fiala
    • January 20, 2019 14:29
    3 comments
  • “Ur a Star”
    • toby456s
    • January 20, 2019 12:14
    0 comments
  • sprite disappear
    • jalee623
    • January 20, 2019 07:01
    1 comment
  • How do you make your own community snap lens
    • Odessa May11
    • January 19, 2019 22:10
    2 comments
  • Gilets jaunes filter
    • Mega tht
    • January 19, 2019 14:11
    0 comments
  • Lens is LIVE, but not searchable in Community Lenses
    • Joost Broeker
    • January 19, 2019 13:16
    3 comments
  • option to choose old lens
    • arabian_horse1
    • January 19, 2019 13:12
    1 comment
  • Geometrical Mime Lens
    • cyberfemfaces
    • January 18, 2019 15:53
    0 comments
  • Creating a Script to play different animations based on what user selects
    • Chris Casale
    • January 18, 2019 15:07
    7 comments
  • Animation is backward when importing from Blender
    • Scott Sheils
    • January 18, 2019 14:29
    1 comment
  • Can't find my Snapchat Lens
    • Joost Broeker
    • January 18, 2019 10:52
    • Edited
    1 comment
  • Lens is LIVE, but not searchable in Community Lenses
    • Remco
    • January 17, 2019 16:01
    2 comments
  • Animation options missing on FaceTriggerAnim script outside of Trigger template
    • Pablo
    • January 17, 2019 14:09
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2bad4e1aec174e8f92816b10584501b2&metadata=01
    • lina design
    • January 17, 2019 12:25
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=e02847e59ecb4a7bb1b6de94bbc8b765&metadata=01
    • lina design
    • January 17, 2019 12:19
    0 comments
  • mood
    • lina design
    • January 17, 2019 12:14
    0 comments
  • أمي
    • lina design
    • January 17, 2019 12:08
    0 comments
  • Bad bit filter
    • spiker_irvine
    • January 16, 2019 19:01
    0 comments
  • got email saying its live but its not
    • Egg king
    • January 16, 2019 15:22
    1 comment
  • How does this work
    • Madison Herringshaw
    • January 16, 2019 07:24
    1 comment
  • Issues with an audio trigger
    • simoneilene
    • January 15, 2019 21:06
    5 comments
  • Lens Studio wont open due to old OSX
    • Mehdi Tizana
    • January 15, 2019 15:03
    1 comment
  • Snapchat Animated Menu UI
    • da.rch
    • January 15, 2019 10:18
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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