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  • Local Live Testing
    • Landon Benson
    • January 10, 2019 03:17
    1 comment
  • Full Screen Preview Button in Lens Studio
    • Landon Benson
    • January 10, 2019 03:13
    1 comment
  • my lens isn't on snap camera
    • suhaib_md
    • January 08, 2019 19:17
    5 comments
  • Common problem I'm coming across.
    • da.rch
    • January 08, 2019 09:20
    2 comments
  • Stitch Lens
    • Sawyer.liam
    • January 08, 2019 03:39
    0 comments
  • Space trip Lens
    • lenslab
    • January 08, 2019 03:04
    1 comment
  • What can i do lens
    • İnci deniz
    • January 06, 2019 10:40
    1 comment
  • image detection issue
    • Miguel Saldana
    • January 04, 2019 18:20
    • Edited
    1 comment
  • Project Saving Glitch
    • da.rch
    • January 04, 2019 15:48
    1 comment
  • 2D billboard disappearing after certain time?
    • isaac_mirg
    • January 03, 2019 03:34
    3 comments
  • Ugly and funny
    • nataliejparry5
    • January 02, 2019 09:23
    0 comments
  • Lens Rejection
    • lenslab
    • January 02, 2019 06:26
    2 comments
  • Tap on a 2D button
    • iQuentin
    • January 01, 2019 17:57
    2 comments
  • Snapchat names
    • da.rch
    • December 31, 2018 19:47
    1 comment
  • How do I upload my first lens?
    • Jhasselbrink02
    • December 31, 2018 05:05
    1 comment
  • Sort by File Size
    • da.rch
    • December 27, 2018 19:10
    1 comment
  • SnapButton
    • Iradchenua
    • December 26, 2018 10:56
    5 comments
  • How to Become a CREATOR
    • Zai Al shamrii
    • December 24, 2018 23:02
    1 comment
  • lenses preview in creator profile page
    • reem saad
    • December 23, 2018 17:27
    1 comment
  • How do I lock the Z axis on a 3d Object or even lock the Z Axis on Head Binding?
    • Rinaldi Parungao
    • December 21, 2018 17:27
    2 comments
  • Disclosure Art Lens
    • Juan Manosalvas
    • December 21, 2018 10:18
    0 comments
  • 【AD question】Ad to Lens
    • lenslab
    • December 20, 2018 10:54
    3 comments
  • Issue with LGBT* related lenses being rejected
    • Tyler James Woodford
    • December 20, 2018 10:04
    1 comment
  • retro snapchat filters
    • sandycyrus
    • December 20, 2018 02:01
    0 comments
  • BUG? Changing the render layer of a instantiated prefab.
    • weston.mitchell
    • December 19, 2018 20:29
    2 comments
  • Bikini Board
    • BuZZ Bok
    • December 19, 2018 10:34
    0 comments
  • Retouch ghosting
    • ashley fletcher
    • December 18, 2018 12:24
    • Edited
    1 comment
  • Does updating a lens in Lens Studio change the snapcode associated to it?
    • Jenny T
    • December 17, 2018 21:55
    2 comments
  • Our 2nd Snap Lens, Interactive Power Drill
    • Prabuddha Paul
    • December 17, 2018 21:36
    • Edited
    0 comments
  • Thank all of you so much!!!
    • Andrew Chism
    • December 17, 2018 20:45
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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