The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • Camera Switching
    • Anas Olabi
    • February 06, 2019 15:37
    5 comments
  • AR Object Camera Focus
    • Jordan
    • February 06, 2019 15:13
    8 comments
  • Combining
    • Shauna Codman
    • February 05, 2019 23:16
    1 comment
  • 3D Bitmoji
    • Elizabeth Ullrich
    • February 05, 2019 15:32
    1 comment
  • Label not updating
    • ashley fletcher
    • February 05, 2019 15:25
    3 comments
  • Lens rejected
    • da.rch
    • February 05, 2019 06:55
    1 comment
  • How to integrate Lens studio and Snap camera?
    • hibnuhishath
    • February 04, 2019 21:23
    13 comments
  • Creating 3D Hair Stlye
    • Cat Owens
    • February 02, 2019 00:40
    1 comment
  • Lens Exporting
    • Miles Rockafeler
    • February 01, 2019 19:35
    2 comments
  • Face Lens Clipping
    • Miles Rockafeler
    • February 01, 2019 19:34
    1 comment
  • quite funny video bug - sound echo
    • Image Fatale
    • February 01, 2019 19:42
    • Edited
    2 comments
  • Audio not playing on recording
    • ashley fletcher
    • January 31, 2019 18:02
    3 comments
  • Lens Studio Twitch Stream - Thursday 1/31 at 6pm PST
    • Kaitlyn Benitez-Strine
    • November 15, 2019 18:18
    • Edited
    1 comment
  • Zodiac
    • Dylon Fiala
    • January 31, 2019 11:53
    0 comments
  • Is it possible to make lenses for glasses?
    • thehumanpanda11
    • January 31, 2019 01:03
    1 comment
  • importing particles from one project to an other
    • Image Fatale
    • January 31, 2019 17:28
    • Edited
    2 comments
  • Normal map compression
    • Jordan
    • January 29, 2019 22:12
    2 comments
  • Facepaint - Making a yellow paint a SHINY Gold color
    • Topher Welsh
    • January 29, 2019 21:25
    4 comments
  • how I make bokeh backgrounder
    • Mohammed Alshaya
    • January 29, 2019 19:54
    2 comments
  • Can you use your own glasses for frame material?
    • thehumanpanda11
    • January 29, 2019 18:20
    1 comment
  • How to make lens searchable?
    • Shariq
    • January 29, 2019 15:45
    2 comments
  • How To Map A Dog's Face
    • Harrison Gordon
    • January 29, 2019 02:05
    2 comments
  • Filter
    • Sara lif
    • January 28, 2019 14:09
    1 comment
  • Dramatic Makeup Snap Lens!
    • AnnaKiss DaGoddess
    • January 28, 2019 05:02
    0 comments
  • Getting a Gif to appear when you open your mouth?
    • Rydumais
    • January 28, 2019 02:50
    5 comments
  • how I can to portrait lens
    • Mohammed Alshaya
    • January 26, 2019 20:01
    1 comment
  • Lens Not Discoverable in Snap Camera
    • Shahzore Qureshi
    • January 25, 2019 16:25
    2 comments
  • record lens WITH audio
    • Image Fatale
    • January 25, 2019 15:15
    3 comments
  • Shop Now Button in Lens
    • amit shetye
    • January 25, 2019 12:05
    1 comment
  • Mask
    • Martin Cheung
    • January 24, 2019 11:42
    2 comments
  • «
  • ‹
  • 509
  • 510
  • 511
  • 512
  • 513
  • 514
  • 515
  • 516
  • 517
  • 518
  • 519
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It