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  • Block all possible triggers for an interval of time, after an initial face event is triggered?
    • Georgie Boy
    • March 07, 2019 20:07
    7 comments
  • mapping my face on a 3d figure?
    • eL Be
    • March 07, 2019 17:23
    3 comments
  • International Women's Day 2019 Snapchat Lens
    • Dzmitry Haiduk
    • March 07, 2019 14:03
    0 comments
  • Playing three 2D sprites, based on 3 or more types of triggers and making them appear to reset back to original "idle state"
    • Georgie Boy
    • March 07, 2019 04:09
    10 comments
  • BOKEH and PORTRAIT mode
    • A7_ma7
    • March 06, 2019 20:56
    8 comments
  • Blurring
    • da.rch
    • March 06, 2019 15:13
    3 comments
  • Different size
    • Emile Pourin
    • March 06, 2019 12:29
    1 comment
  • My public profile says "No Lenses Found"?
    • Anna Fawkes
    • March 05, 2019 20:11
    3 comments
  • How to make lens searchable?
    • Anna Fawkes
    • March 05, 2019 20:07
    1 comment
  • BokehController.js HELP!!!
    • A7_ma7
    • March 05, 2019 19:21
    2 comments
  • Dog Face Recognition
    • Deb Catalano
    • March 05, 2019 18:39
    4 comments
  • Does anyone else have trouble taking a feature from one template to another
    • ybinstock
    • March 05, 2019 18:18
    2 comments
  • Image Picker .GIF
    • A7_ma7
    • March 05, 2019 14:57
    2 comments
  • INCREMENTAL LABEL
    • Emile Pourin
    • March 05, 2019 10:55
    4 comments
  • Muting input microphone or lowering volume?
    • Topher Welsh
    • March 05, 2019 10:22
    2 comments
  • Essential software ?
    • Takinours
    • March 05, 2019 08:57
    2 comments
  • Popularity....
    • Mark Ufland
    • March 04, 2019 21:45
    1 comment
  • Snapcode in B&W?
    • simoneilene
    • March 04, 2019 21:37
    1 comment
  • Can't find my lens in snap camera
    • Александр Калинин
    • March 04, 2019 20:32
    3 comments
  • Block sound from Microphone and play a sound track in snap video
    • Tanweer Makhani
    • March 04, 2019 20:20
    1 comment
  • Unattended Install
    • Joe Schultz
    • March 05, 2019 13:11
    • Edited
    3 comments
  • Touch event help !!!!!
    • A7_ma7
    • March 02, 2019 16:14
    1 comment
  • Cyfe or analytic integration?
    • Topher Welsh
    • March 02, 2019 00:14
    0 comments
  • Trippy Vibez
    • sophiaberrong
    • March 02, 2019 00:09
    0 comments
  • Fire Animation?
    • Dominique
    • March 01, 2019 17:30
    3 comments
  • Unable to use iPhone 8 Plus as a webcam for testing?
    • tom vin
    • March 01, 2019 05:07
    1 comment
  • Segmentation with headwear is missing
    • Anders Weile
    • February 28, 2019 22:52
    2 comments
  • Twitch stream today at 6pm PST
    • Natasha Weinstein
    • February 28, 2019 17:36
    1 comment
  • Big issues with Huawei Mate20 Pro
    • Hamad al-jassim
    • February 28, 2019 10:39
    1 comment
  • Beer!
    • Dominique
    • February 27, 2019 21:35
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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