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  • Lens is rejected even though we have copyrights!
    • Shariq
    • March 18, 2019 07:27
    1 comment
  • How can I make an object appears only in swiped area?
    • Shaimaaa el Pirani
    • March 18, 2019 06:11
    1 comment
  • Customize Hints - on lens start
    • Georgie Boy
    • March 15, 2019 23:03
    5 comments
  • Can we contact ?
    • A7_ma7
    • March 15, 2019 08:24
    2 comments
  • Switching billboard video on tap?
    • Daniel Ashman
    • March 15, 2019 20:42
    • Edited
    7 comments
  • RANT
    • Dominique
    • March 14, 2019 23:37
    2 comments
  • WorldScale changes when using LocalRotate
    • Markus von Dirkhaem
    • March 14, 2019 17:04
    2 comments
  • Hidding record button
    • A7_ma7
    • March 14, 2019 08:02
    4 comments
  • Making an object bend along with the head
    • Daniel Ashman
    • March 14, 2019 02:35
    2 comments
  • Post Effect help
    • A7_ma7
    • March 14, 2019 00:14
    2 comments
  • How does this work?
    • Bernhard Rieder
    • March 13, 2019 22:49
    1 comment
  • Controlling "record video" settings. Is it possible?
    • Jeff Macc
    • March 13, 2019 00:52
    1 comment
  • Lens Preview not working
    • Ana Maria Cardenas Gasca
    • March 12, 2019 16:03
    6 comments
  • iphone XR bug?
    • Image Fatale
    • March 12, 2019 15:57
    1 comment
  • Expanding VideoTextureProvider api
    • Aitor Gandia
    • March 12, 2019 15:04
    1 comment
  • Applying post effects to the Front Camera only
    • Lauren Morgan
    • March 12, 2019 10:02
    2 comments
  • Ability to label script components in the inspector panel
    • Georgie Boy
    • March 12, 2019 00:43
    4 comments
  • Block event triggers for interval of time - add option to Behavior Script
    • Georgie Boy
    • March 12, 2019 00:27
    2 comments
  • Adding a link
    • Daniel Ashman
    • March 11, 2019 21:44
    2 comments
  • BoKeH ShNp
    • qn-np
    • March 11, 2019 20:22
    0 comments
  • I need help with my lens
    • myran11782
    • March 11, 2019 07:42
    1 comment
  • Snapcode Marker with Swipe Up Event
    • Adam Byrne
    • March 11, 2019 05:38
    • Edited
    1 comment
  • How to duplicate a billboard with location
    • A7_ma7
    • March 11, 2019 00:27
    1 comment
  • Star Filter
    • Josh Keeney
    • March 10, 2019 22:36
    2 comments
  • Can’t access forum from main Snapchat website on mobile
    • Topher Welsh
    • March 10, 2019 01:03
    • Edited
    1 comment
  • Duplicate via JS ?
    • A7_ma7
    • March 09, 2019 17:03
    1 comment
  • 360 background behind user's head
    • Topher Welsh
    • March 08, 2019 22:19
    3 comments
  • Town-e Doing the Robot
    • Isabel
    • March 08, 2019 22:18
    • Edited
    1 comment
  • Publish lens privately?
    • Georgie Boy
    • March 07, 2019 21:05
    4 comments
  • Block all possible triggers for an interval of time, after an initial face event is triggered?
    • Georgie Boy
    • March 07, 2019 20:07
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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