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  • Lens Studio 2.0 Tutorial/Walkthrough!
    • Ben Knutson
    • April 09, 2019 05:39
    0 comments
  • Control Lens Studio via script
    • Lachlan Phillips
    • April 09, 2019 04:22
    5 comments
  • Agnesa
    • Ashabani3257
    • April 08, 2019 18:35
    0 comments
  • Attach Location and Lens
    • Manuel Garcia
    • April 08, 2019 12:13
    1 comment
  • Erasable TextLogger
    • Aitor Gandia
    • April 08, 2019 08:09
    1 comment
  • "Invalid" & "This lens has errors" but no errors in logger and it works perfectly
    • Moe
    • April 07, 2019 21:16
    2 comments
  • Where's the fox with tail filter?
    • Geovanna Vilalva Freire
    • April 07, 2019 19:26
    1 comment
  • Lens Studio 2.0 keeps crashing tried reinstalling multiple times
    • klipko
    • April 07, 2019 12:34
    • Edited
    7 comments
  • How to loop 3 triggers
    • Liane7H
    • April 06, 2019 20:50
    4 comments
  • Name in Avenger Font and Captain America sheild
    • Neel's Music Corner
    • April 05, 2019 12:45
    0 comments
  • Runner Game Snapchat Lens (beginning, my first lens)
    • Dzmitry Haiduk
    • April 05, 2019 12:32
    2 comments
  • How to change the background in game (high score) template.
    • Neel's Music Corner
    • April 05, 2019 12:28
    1 comment
  • camera switching
    • Артём Харченко
    • April 04, 2019 14:10
    2 comments
  • Self[ie] Portrait Series
    • Daisy Latham
    • April 04, 2019 12:12
    1 comment
  • AirBnB sponsored lens
    • Colin Tucker
    • April 04, 2019 02:11
    4 comments
  • can't find my lens in comunity lenses
    • Erikbylund
    • April 03, 2019 20:42
    1 comment
  • TypeError when trying to set sprite alpha
    • Roger Pontare
    • April 03, 2019 19:08
    2 comments
  • Tap to make billboard to disappear
    • Ryan McCrone
    • April 03, 2019 15:11
    1 comment
  • Test a shoe
    • Chidi Nnanna
    • April 03, 2019 11:08
    1 comment
  • How to change alpha for specific object without editing color of material
    • Markus von Dirkhaem
    • April 03, 2019 01:14
    1 comment
  • how to make an account in the game
    • Артём Харченко
    • April 01, 2019 16:58
    3 comments
  • AnimationMixerLayer.getTime ()
    • Артём Харченко
    • April 01, 2019 13:06
    3 comments
  • Grouping items
    • Rhonda
    • March 30, 2019 23:00
    1 comment
  • Lens for Ultra2019
    • ybinstock
    • March 30, 2019 02:30
    0 comments
  • Can you use lens studio on chromebook?
    • Sophia Rose
    • March 30, 2019 00:30
    2 comments
  • Getting videos to play while the user takes a picture?
    • Mike Carbone
    • March 29, 2019 03:46
    2 comments
  • Tween Manager Doesn't Exist in 1.7.1 l
    • Abigail Porier
    • March 28, 2019 18:06
    6 comments
  • Lens Invalid, can't determine reason
    • Deb Catalano
    • March 28, 2019 16:13
    1 comment
  • Fizzle
    • Abigail Porier
    • March 28, 2019 15:37
    2 comments
  • No Nose - Voldemort Style Filter
    • Juliette_danger
    • March 28, 2019 13:24
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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