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  • Rello24rello2400
    • Derell Thompson
    • June 01, 2019 11:50
    2 comments
  • My lenses stats/meterics not visible
    • mayankesh ranjan
    • June 01, 2019 06:46
    4 comments
  • Genderfilter
    • Mister Anderson
    • June 01, 2019 02:15
    2 comments
  • OLC
    • Astro-saleh
    • May 31, 2019 20:25
    2 comments
  • Issue with Image in Lens
    • Abbey Good
    • May 31, 2019 16:31
    2 comments
  • preview render targets
    • Emile swain
    • May 31, 2019 16:10
    1 comment
  • Cohesive account management
    • Emile swain
    • May 31, 2019 15:31
    1 comment
  • Snap code transfer
    • Emile swain
    • May 31, 2019 15:14
    1 comment
  • My first lens - vampire vibes
    • emily
    • May 31, 2019 12:40
    1 comment
  • Mission failed
    • Mikael Hagen Johansen
    • May 30, 2019 19:46
    0 comments
  • Tapping a Screen Image
    • scott
    • May 29, 2019 17:07
    • Edited
    1 comment
  • Snappables
    • Tom Szirtes
    • May 29, 2019 09:37
    1 comment
  • Email confirmation of OLC submission
    • Deejdrobo
    • May 29, 2019 06:06
    1 comment
  • Getting Lenses into the Community Lenses
    • Deejdrobo
    • May 29, 2019 06:03
    1 comment
  • Queen Crown
    • Mikael Hagen Johansen
    • May 28, 2019 17:49
    3 comments
  • My lens rejected, why ?
    • Dina
    • May 28, 2019 12:20
    6 comments
  • Lens Studio for Windows 10 crashes whenever I try to open or save a project
    • steaq
    • May 28, 2019 16:11
    • Edited
    1 comment
  • What is the model or method?
    • rashed almansoori
    • May 27, 2019 18:41
    3 comments
  • lens OLC
    • yougraph
    • May 27, 2019 15:38
    1 comment
  • Genius Verified Lens
    • Nick lamela
    • May 26, 2019 22:27
    0 comments
  • vsco filter pack
    • Mikael Hagen Johansen
    • May 26, 2019 17:54
    0 comments
  • lens studio is not responding error
    • גרה פיינבוך
    • May 26, 2019 17:29
    1 comment
  • Angry Snaplense
    • leo.usw
    • May 26, 2019 16:27
    2 comments
  • Use snap camera for youtbe and etc.
    • mrkingjan123
    • May 26, 2019 12:29
    1 comment
  • RGB Flower crown
    • Deejdrobo
    • May 26, 2019 06:22
    0 comments
  • Bubble Blowing Lens
    • Deejdrobo
    • May 26, 2019 05:06
    0 comments
  • Food VSCO
    • Mikael Hagen Johansen
    • May 25, 2019 16:12
    0 comments
  • My lens "Happy Vibe"
    • Mikael Hagen Johansen
    • May 25, 2019 07:26
    0 comments
  • Snap on a big interactive screen?
    • Sarah Gatefield
    • May 24, 2019 15:31
    1 comment
  • Adding more coding languages
    • Mikael Hagen Johansen
    • May 23, 2019 17:21
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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