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  • Mech vs UFO
    • frankie s
    • January 07, 2018 20:25
    1 comment
  • Space Temple Window
    • frankie s
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Paper Dinosaurs Lens!
    • Mark Butler
    • December 18, 2017 11:28
    3 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • psyk1065
    • December 15, 2017 17:45
    1 comment
  • CHECK OUT MY LENS!
    • yuvi
    • April 10, 2022 09:46
    0 comments
  • [Tutorial] Body Tattoo Lens – Easy! Featured
    • Maxim Kuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • lens rejected !
    • yuvi
    • July 26, 2021 04:15
    2 comments
  • CHECK OUT MY LENS!
    • yuvi
    • July 18, 2021 04:00
    • Edited
    1 comment
  • How to Create A Prism Type Effect in Material Editor
    • RYΛN SHIELDS
    • June 07, 2021 23:00
    5 comments
  • Snap Camera on M1 Mac, Big Sur
    • Brett Jackson
    • June 04, 2021 00:49
    9 comments
  • Connected Lenses
    • John Brown
    • June 01, 2021 10:27
    • Edited
    1 comment
  • Native Keyboard Support in Lenses
    • John Brown
    • May 21, 2021 13:49
    • Edited
    1 comment
  • [ TUTORIAL ] Change the 3D object size
    • FADI MATURY
    • May 16, 2021 11:20
    • Edited
    2 comments
  • Snap Camera filters aren't working properly (help)
    • Jon Coral
    • February 25, 2021 11:16
    • Edited
    3 comments
  • TED Talk Lens (Trend)
    • devisevib
    • February 07, 2021 16:14
    • Edited
    5 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • [Tutorial] How To Create a Kira Kira / Bling Snapchat Lens
    • Julien van Dorland
    • August 16, 2020 19:06
    • Edited
    5 comments
  • Snap Camera not working on Teams; Mac
    • LeAnne Nguyen
    • August 04, 2020 03:04
    6 comments
  • [Guide] Object Detection ML
    • Wolf
    • July 30, 2020 21:59
    • Edited
    9 comments
  • AR and 3D flight ✈️ snapchat airline
    • ibrahimalrwili
    • June 21, 2020 01:54
    1 comment
  • Stats of lens on phone
    • furkanaibani
    • May 15, 2020 07:02
    8 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • [Lens] Test Your snapchat knowledge
    • uaepro
    • February 12, 2020 13:55
    • Edited
    3 comments
  • [Example Project] Using Skeletal Tracking to Drive a 3D Character Featured
    • Olha
    • October 04, 2019 17:26
    • Edited
    5 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    29 comments
  • Tap to Trigger Billboard and Sound Featured
    • Travis Chen
    • January 23, 2018 20:40
    • Edited
    16 comments
  • Big list o' feature requests
    • Acknickulous
    • January 15, 2018 19:50
    • Edited
    14 comments
  • Lens Studio won't open
    • Mike Najjar
    • January 10, 2018 01:29
    36 comments
  • Boombox Boi!!
    • patrick a birks
    • January 05, 2018 01:43
    0 comments
  • Creating a Procedural Mesh Using Mesh Builder Featured
    • Jonathan Solichin
    • December 27, 2017 20:42
    • Edited
    12 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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