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  • Snap Camera is showing yellow screen in FaceTime
    • none
    • April 17, 2020 19:23
    • Edited
    15 comments
  • Verification Sign
    • Alikamal.93
    • April 16, 2020 09:35
    15 comments
  • Reveal Post effects with hand tracking.
    • allChuckdup
    • September 09, 2019 00:03
    15 comments
  • Lens suddenly rejected after 6 months for no reason. Need help.
    • Nick lamela
    • May 23, 2019 02:34
    15 comments
  • Official Lens Creator Questions
    • Mrcallumking
    • January 05, 2019 15:37
    15 comments
  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • lens studio reads transparency differently from a standard 3d renderer
    • deepak yadav
    • March 13, 2018 20:26
    15 comments
  • 3D-Model in LensStudio
    • Toby Plays
    • January 17, 2018 19:11
    15 comments
  • Setup won't start on Windows 10
    • ThatRandomAlias
    • December 15, 2017 01:16
    15 comments
  • Baby custom
    • froos_3sl
    • March 20, 2022 23:46
    14 comments
  • Random Numbers (1-100)
    • SirQu3ntin
    • February 23, 2022 13:42
    14 comments
  • verified
    • Deema1889
    • September 05, 2021 14:34
    14 comments
  • Hair simulation blur is bugged
    • Alex Scale
    • July 29, 2021 14:07
    14 comments
  • Moving layers
    • lily burton
    • June 20, 2021 10:10
    • Edited
    14 comments
  • Can u Guess Who am i?
    • xx%253ch2>xxxx
    • March 10, 2021 06:55
    14 comments
  • 3 new lenses (magazine, xmas, and interview) More will be added to this thread soon
    • officialnowent
    • December 04, 2020 14:41
    • Edited
    14 comments
  • Face Mask Glare/Lines coming from it bug?
    • matthewallenn
    • September 18, 2020 05:14
    14 comments
  • [Guide] Style Transfer ML
    • Pam
    • July 28, 2020 17:13
    • Edited
    14 comments
  • [Tutorial] Mini Game 01 -- Infinite Instantiation, Timer, and Randomization Featured
    • Nico S
    • July 10, 2020 23:50
    • Edited
    14 comments
  • I can't login with LensStudio. "Something Went Wrong" is displayed.
    • pleiades.one
    • April 23, 2020 05:18
    • Edited
    14 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • [Example Project] Chain Physics with Two Anchors Featured
    • Olha
    • January 21, 2020 19:56
    14 comments
  • Start tween from any position
    • Muneeb Islam
    • August 06, 2019 08:50
    14 comments
  • Problem with Shortcut
    • Brittany Hoxie
    • July 29, 2019 17:21
    14 comments
  • Considering Leaving Lens Studio Forever
    • Dominique
    • February 25, 2019 01:44
    14 comments
  • Adding icon to create a lens
    • education1stfcu
    • September 10, 2018 22:17
    14 comments
  • Multiple Baseball Caps
    • Vince Alvin Villarin
    • April 20, 2018 02:11
    14 comments
  • Lens preview not appearing on phone's
    • Lucas Deschamps
    • January 25, 2018 20:52
    14 comments
  • Tap Through Animation Layers Featured
    • Jonathan Solichin
    • January 19, 2018 18:29
    14 comments
  • Big list o' feature requests
    • Acknickulous
    • January 15, 2018 19:50
    • Edited
    14 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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