The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by comments Newest post Recent activity Votes Comments
  • Make Things Change on Tap Featured
    • Jonathan Solichin
    • January 19, 2018 18:45
    • Edited
    79 comments
  • Snap camera no available camera input
    • Wou
    • April 02, 2020 15:41
    • Edited
    67 comments
  • indie X grain
    • j.patn
    • July 19, 2020 16:49
    55 comments
  • Lens Studio Tutorials!
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    49 comments
  • [Template] Spawner
    • lukalangabriel
    • January 21, 2021 22:35
    46 comments
  • "Scratch Art" with new Edge Detection ARCore Depth API Template
    • Sam Finding
    • June 28, 2020 18:31
    • Edited
    41 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • About public profile
    • Biistis
    • October 15, 2020 19:00
    39 comments
  • Snap Camera on Linux
    • Nick J
    • April 01, 2020 13:37
    39 comments
  • [Tutorial] Body Tattoo Lens – Easy! Featured
    • Maxim Kuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • Lens Studio won't open
    • Mike Najjar
    • January 10, 2018 01:29
    36 comments
  • Your GPU not supported
    • Daily Blogs
    • August 23, 2019 17:29
    31 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    31 comments
  • Gold Star Who deserves?
    • deema1889
    • December 18, 2021 06:06
    29 comments
  • football lens
    • Faris
    • April 13, 2022 04:22
    28 comments
  • SNAP CAMERA AND MICROSOFT TEAMS HELP!
    • nicksbecc
    • March 31, 2020 15:17
    28 comments
  • Part of 3D Object Not Showing
    • Glorianna De Repentigny (Glo)
    • July 15, 2019 16:08
    27 comments
  • [TEMPLATE] Custom Slider
    • nea
    • July 01, 2021 23:57
    • Edited
    25 comments
  • Your Lenses Could be Seen by Millions
    • Natasha Weinstein
    • April 20, 2018 19:29
    25 comments
  • Audio scripting
    • Sayed.AlMosawi
    • August 08, 2020 12:38
    24 comments
  • Lens studio wont open
    • Dominic Rinallo
    • December 14, 2017 21:16
    24 comments
  • Error with old snap lens file
    • Sayed.AlMosawi
    • December 13, 2019 15:51
    23 comments
  • Animation layers in c4d
    • Isaiah
    • January 04, 2018 03:16
    23 comments
  • Reset Front and Back lenses
    • RICHARD COGGIN
    • March 13, 2020 18:34
    22 comments
  • Invert face mesh?
    • Colin Tucker
    • April 23, 2018 16:27
    22 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • 3D renders behind facemask. BUG?
    • Rasmus Lassesen
    • August 28, 2020 08:11
    21 comments
  • Rejection
    • Fatoom_lenses
    • August 01, 2019 21:12
    21 comments
  • brand imagery associated with Snap Inc.
    • d3ad7y1
    • December 31, 2020 03:18
    20 comments
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It