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  • Design
    • l26.a
    • May 27, 2022 21:08
    0 comments
  • Zombie 3D
    • l26.a
    • May 27, 2022 21:07
    0 comments
  • Savage
    • l26.a
    • May 27, 2022 21:06
    0 comments
  • Face mask fire
    • l26.a
    • May 27, 2022 21:06
    0 comments
  • monster predator
    • l26.a
    • May 27, 2022 21:05
    0 comments
  • Mask
    • l26.a
    • May 27, 2022 21:04
    0 comments
  • Body squirrel
    • Faris
    • May 27, 2022 21:04
    0 comments
  • LolL
    • l26.a
    • May 27, 2022 21:03
    0 comments
  • عدسات
    • l26.a
    • May 27, 2022 21:03
    0 comments
  • Move text object up and down
    • baruchgeuze
    • November 23, 2020 11:16
    • Edited
    13 comments
  • Account Verification
    • elambert157
    • August 14, 2021 00:26
    5 comments
  • Zoom blocking Snap Camera on MacOS?
    • Jeff Shaner
    • April 04, 2020 17:11
    8 comments
  • snap camera not working on zoom Answered
    • miwwsuze
    • March 05, 2021 02:48
    3 comments
  • Help with Face Mask teeth showing when mouth is closed
    • JAK
    • June 06, 2020 01:42
    3 comments
  • Image 3D
    • Hsn4-4
    • May 26, 2022 22:33
    0 comments
  • images from my sony camera not rotating correctly in lens studio
    • Tiffany Wick
    • May 26, 2022 21:12
    0 comments
  • Spectacles Attach Lines Sample Project
    • Atley Loughridge
    • May 26, 2022 18:51
    • Edited
    0 comments
  • Camera Not Working Fine
    • Marvin James
    • December 27, 2021 19:45
    2 comments
  • Custom Landmarks not loading from Profile
    • Andrew Deutsch
    • May 26, 2022 13:25
    0 comments
  • Mouth Mouth and Mouth
    • lakshan_costa
    • May 20, 2022 06:39
    2 comments
  • BLUE ML Machine learning snapchat lens
    • shahidrayyaan
    • May 25, 2022 10:27
    1 comment
  • new Lenses
    • Games HAZ
    • May 24, 2022 07:43
    1 comment
  • Why does my name appear as null?
    • lakshan_costa
    • May 18, 2022 10:49
    3 comments
  • How to ensure 2D content displays correctly on all devices?
    • Bart T.
    • December 01, 2021 06:40
    1 comment
  • Custom Landmarker VFX Interaction
    • Jeremiah Ye
    • May 24, 2022 18:39
    1 comment
  • Video uploading
    • Esme Gardner
    • May 24, 2022 14:50
    2 comments
  • Snap Camera on M1 Mac, Big Sur
    • Brett Jackson
    • June 04, 2021 00:49
    9 comments
  • BABY FILTER? HELP
    • Shiny
    • March 24, 2020 08:48
    19 comments
  • Can not find any Snap Inc lens on snap camera!
    • Holls Boots
    • April 16, 2022 14:22
    1 comment
  • How I can get paid from creating snapchat filters?
    • Lioura Ahmed
    • May 07, 2022 00:03
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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