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  • Using 3D tracking on pet/hand/body
    • Kitty Ciu
    • April 09, 2019 00:32
    3 comments
  • More preview stock footage
    • Brandon / Apoc
    • January 13, 2019 14:33
    1 comment
  • Profile Picture
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    • September 20, 2018 04:01
    2 comments
  • Joy Bangla
    • Deep News24
    • July 30, 2018 23:36
    0 comments
  • HEY GUYS I WANT TO MAKE A LENS THAT IF I TAP ON SCREEN NEXT EFFECT OR PHOTO APPERS HELP ME
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    • June 16, 2018 13:34
    4 comments
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • April 06, 2018 21:26
    10 comments
  • Make picture change on tap
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    • January 29, 2018 22:42
    7 comments
  • Twerking Bugs Bunny Lens
    • André Edwards
    • January 15, 2018 22:51
    0 comments
  • First snap lense: Dancing Pikachu
    • Jared Clarke
    • January 14, 2018 23:22
    • Edited
    0 comments
  • Uganda show me de wae
    • Evan J Reeder
    • January 14, 2018 10:03
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    • January 14, 2018 06:30
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    • January 12, 2018 18:34
    • Edited
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  • Do you know the way?
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    • January 09, 2018 04:01
    1 comment
  • Published Name
    • Cory Mindler
    • December 15, 2017 14:22
    2 comments
  • How to get Premium lense on my Snapchat?
    • David John
    • June 08, 2022 00:22
    0 comments
  • Heels Foot Tracking
    • Mateusz Łosiński (MrUzu)
    • June 07, 2022 11:08
    0 comments
  • no
    • xia an
    • March 17, 2022 09:06
    0 comments
  • How to Delete messages permanently from WhatsApp?
    • AriaChloe
    • January 20, 2022 20:08
    1 comment
  • أسوء من الوجع ، من يسيء الظن بك وهو لا يعلم ما الذي فعلته من أجله
    • غلا
    • December 07, 2021 02:09
    3 comments
  • How do I add Lens Studio to my website?
    • Be VIP Rent a Car
    • December 01, 2021 11:13
    3 comments
  • Hey guys, I want y'all to add me on snapcht id- aditipatil443 Please add me y'all
    • Aditi
    • November 30, 2021 09:25
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    • November 13, 2021 10:41
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  • How much it will cost to ship a package from US to my country?
    • Mail Forwarding Service US
    • September 27, 2021 12:35
    4 comments
  • BUY RESIDENTIAL RDP
    • jemosd
    • August 26, 2021 13:44
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  • verify my account
    • elambert157
    • July 29, 2021 19:28
    2 comments
  • Version 4.1 Network Error
    • Jhonnel Pica
    • July 25, 2021 06:00
    11 comments
  • green scren
    • mgardi.43
    • May 21, 2021 15:02
    1 comment
  • How can I make my mask not cover the part of the eye
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    • March 22, 2021 18:25
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  • i want to official Creator
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    • February 14, 2021 01:06
    3 comments
  • Smai5500
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    • February 12, 2021 08:57
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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