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  • How do you get your own imange to look shiney
    • Itszav11
    • January 31, 2020 04:06
    4 comments
  • Becoming a creator account.
    • R3isstafiso
    • January 24, 2020 15:20
    2 comments
  • Apoezd
    • barakalotap
    • January 19, 2020 07:48
    1 comment
  • log in problem
    • Prince_1322
    • January 08, 2020 08:23
    0 comments
  • 32bit
    • J B
    • January 03, 2020 01:26
    3 comments
  • my lens " face cute"
    • rashed almansoori
    • December 25, 2019 00:36
    0 comments
  • idk
    • nikolina
    • November 27, 2019 13:15
    1 comment
  • Link to website in sponsored lense
    • Dob
    • November 26, 2019 15:34
    3 comments
  • unable to publish lens
    • Crystal Rankin
    • September 12, 2019 01:36
    0 comments
  • HELP NEEDED
    • ydob.on
    • September 06, 2019 01:32
    6 comments
  • #impact lens something different if you like please share once on your Snapchat mention me also @navikhaira6
    • Navikhaira6
    • August 29, 2019 05:06
    1 comment
  • FILTERS
    • ydob.on
    • August 29, 2019 03:14
    3 comments
  • Slingshot game rejected =_=
    • Muneeb Islam
    • August 22, 2019 11:04
    4 comments
  • need sleep
    • karishma01a
    • July 07, 2019 23:58
    1 comment
  • ٠٠٩٦٦١٣١٣٣٦
    • خالد الشحيباني
    • June 24, 2019 20:11
    2 comments
  • How to Design Snape Lenses
    • xal7akami x
    • June 01, 2019 02:01
    1 comment
  • Animate a 2D image in the way face mask does but without wrapping?
    • FADDERALL
    • May 27, 2019 00:30
    6 comments
  • image picker a png ???
    • A7_ma7
    • May 11, 2019 11:08
    0 comments
  • Giesha Robot
    • Jody Connor
    • April 28, 2019 19:03
    • Edited
    0 comments
  • Using 3D tracking on pet/hand/body
    • Kitty Ciu
    • April 09, 2019 00:32
    3 comments
  • Profile Picture
    • Bader Almutairi
    • September 20, 2018 04:01
    2 comments
  • Joy Bangla
    • Deep News24
    • July 30, 2018 23:36
    0 comments
  • HEY GUYS I WANT TO MAKE A LENS THAT IF I TAP ON SCREEN NEXT EFFECT OR PHOTO APPERS HELP ME
    • jagmeetsingh18
    • June 16, 2018 13:34
    4 comments
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • April 06, 2018 21:26
    10 comments
  • Make picture change on tap
    • K-bilsoy
    • January 29, 2018 22:42
    7 comments
  • Twerking Bugs Bunny Lens
    • André Edwards
    • January 15, 2018 22:51
    0 comments
  • First snap lense: Dancing Pikachu
    • Jared Clarke
    • January 14, 2018 23:22
    • Edited
    0 comments
  • Uganda show me de wae
    • Evan J Reeder
    • January 14, 2018 10:03
    0 comments
  • Patrick Dances to the beat of any song
    • Andrew Maldonado
    • January 14, 2018 06:30
    0 comments
  • Sad — hours (Bart Simpson falling)
    • David Garzon
    • January 12, 2018 18:34
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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