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  • combat robot
    • shaho-it
    • March 07, 2022 16:27
    3 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:25
    0 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:21
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    • ss38n
    • March 05, 2022 18:21
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  • ss38n
    • ss38n
    • March 05, 2022 18:21
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    • February 17, 2022 12:20
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  • Free augmented reality wrist lens for you
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    • February 16, 2022 04:11
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  • ملفي التعريفي العام
    • tamim-ta18788
    • February 14, 2022 22:40
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    • January 22, 2022 23:20
    1 comment
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    • January 22, 2022 21:39
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  • where to download profile builder
    • Appliances Choices
    • January 21, 2022 16:22
    • Edited
    0 comments
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    • January 08, 2022 20:20
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  • Happy new year
    • goldykahlon28
    • January 07, 2022 11:54
    • Edited
    3 comments
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    • Mr Ankit Kumar Sharma
    • January 05, 2022 18:06
    • Edited
    0 comments
  • Bug
    • urvii_4
    • January 03, 2022 06:09
    1 comment
  • dog
    • Quốc Đạt Bùi
    • December 25, 2021 06:29
    0 comments
  • Why is the camera lens circular but the image sensor is rectangle in shape?
    • Batuhan Şimşek
    • January 06, 2022 07:36
    • Edited
    0 comments
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    • John Muller
    • December 11, 2021 13:05
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    • December 06, 2021 21:22
    2 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=f220ce67a8424a33a3772a205833690e&metadata=01
    • zbiggie_66
    • December 06, 2021 16:03
    0 comments
  • فارسس
    • qa.v2
    • December 03, 2021 14:16
    0 comments
  • فارس
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    • December 03, 2021 14:12
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  • How do I add Lens Studio to my website?
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    3 comments
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    • Surveyfor Customers
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    1 comment
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    • Lamis Alrashdi
    • November 22, 2021 23:52
    1 comment
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    • muhannadmujali
    • November 13, 2021 20:26
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  • Help
    • Vivek.0525
    • November 08, 2021 13:46
    4 comments
  • Nuha
    • Itjoen Ndari
    • October 28, 2021 05:27
    0 comments
  • Nuha
    • Itjoen Ndari
    • October 28, 2021 05:27
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  • Nuha
    • Itjoen Ndari
    • October 28, 2021 05:27
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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