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  • EyeColorVisual
    • da.rch
    • December 15, 2018 05:44
    2 comments
  • In review issue
    • snapfilter_bh
    • December 14, 2018 15:03
    1 comment
  • Clarification regarding updated Snap Lenses and Snap Camera
    • Pj
    • December 14, 2018 03:46
    2 comments
  • 2D animation appears before trigger event
    • Ryan McCrone
    • December 13, 2018 20:06
    1 comment
  • Save forces Save As...
    • Donovan
    • December 12, 2018 23:29
    1 comment
  • How to make your lens private.
    • brittttt_g
    • December 12, 2018 17:19
    2 comments
  • Snapchat video autoplay problem on iOS
    • Dave Lenz
    • December 12, 2018 16:31
    4 comments
  • Lens Studio "essayer le lens"
    • Tauguylar brice
    • December 12, 2018 15:15
    0 comments
  • Soft Skin Blur Radius
    • Mike G.
    • December 12, 2018 13:35
    2 comments
  • Cool Santa
    • Benjamin
    • December 12, 2018 06:14
    0 comments
  • [BUG] Submitting lens to Sponsored Ad Manager submits to Community instead
    • Dan
    • December 11, 2018 23:54
    3 comments
  • bad script work
    • Litvinenkob16
    • December 11, 2018 19:59
    1 comment
  • BUG: Low Contrast Text in Resources Panel
    • Donovan
    • December 10, 2018 18:42
    3 comments
  • Deleting Models
    • ashley fletcher
    • December 10, 2018 11:46
    2 comments
  • Crash on save and other tasks
    • Raik Rohde
    • December 09, 2018 21:25
    1 comment
  • rotateTowards amount parameter
    • Deb Catalano
    • December 09, 2018 01:37
    1 comment
  • Becoming an official lens creator
    • tyleeseeuh
    • December 09, 2018 00:41
    4 comments
  • Version Control With Lens Studio
    • Weston Harper
    • December 08, 2018 21:10
    1 comment
  • Orange heart 🧡
    • Lisapierard1
    • December 08, 2018 16:28
    1 comment
  • Keeping two billboards proportionate to each other
    • Jessie Heintz
    • December 08, 2018 05:34
    2 comments
  • Scale and Pan events are getting triggered as Tap events
    • Deb Catalano
    • December 07, 2018 22:21
    1 comment
  • Make it Possible to Reorder or Sort Resources
    • Donovan
    • December 07, 2018 19:09
    • Edited
    1 comment
  • When I'm angry
    • Aaron Clifford
    • December 07, 2018 04:40
    0 comments
  • Asset Filesize Inspector to solve "This lens is invalid"
    • Donovan
    • December 07, 2018 00:35
    • Edited
    0 comments
  • Mapping a face inset to a 3d Object
    • Duncan
    • December 06, 2018 09:07
    1 comment
  • Wrong Argument Number Count
    • Jessie Heintz
    • December 06, 2018 22:42
    • Edited
    18 comments
  • Best Gif creator
    • Tauguylar brice
    • December 05, 2018 20:03
    2 comments
  • Video texture has unwanted ghosting/blending effect
    • Eric Decker
    • December 05, 2018 18:33
    1 comment
  • Mouth Opened Trigger works only after the second time I open my mouth
    • Ryan McCrone
    • December 05, 2018 18:24
    3 comments
  • Scan a card then visualice the lens
    • jaimeclaure
    • December 05, 2018 17:05
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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