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  • Part of 3D Object Not Showing
    • Glorianna De Repentigny (Glo)
    • July 15, 2019 16:08
    27 comments
  • Picture as Eye Color
    • Gamze Inanc
    • July 17, 2019 15:28
    • Edited
    1 comment
  • Super Dancing Guy
    • adam fischer
    • July 15, 2019 11:24
    0 comments
  • Funny effect
    • Mikael Hagen Johansen
    • July 14, 2019 22:38
    0 comments
  • Texture Changes on Import from Mixamo
    • John
    • July 14, 2019 17:58
    2 comments
  • Hummingbirds
    • Ger Killeen
    • July 13, 2019 22:12
    0 comments
  • Lens approved, then rejected for being "potentially offensive to a group of individuals"
    • tilliroplap
    • July 13, 2019 20:21
    2 comments
  • Impossible to open old project
    • Takinours
    • July 13, 2019 09:07
    5 comments
  • different
    • Navikhaira6
    • July 13, 2019 04:47
    0 comments
  • dubai lens
    • rashed almansoori
    • July 13, 2019 03:13
    0 comments
  • Instagram Polaroid
    • Mikael Hagen Johansen
    • July 12, 2019 20:38
    0 comments
  • How to duplicate a segmented head and apply post effect to each head?
    • Colin Tucker
    • July 12, 2019 16:42
    1 comment
  • In the template face image picture
    • Alam-dalal
    • July 12, 2019 15:40
    1 comment
  • Face Effect
    • Tauguylar brice
    • July 12, 2019 10:43
    12 comments
  • Face Stretch
    • Rawezh Aram
    • July 12, 2019 03:46
    0 comments
  • Magical Ring
    • Ger Killeen
    • July 11, 2019 21:31
    0 comments
  • First Time Lens Building
    • Kerry Hardin
    • July 11, 2019 17:03
    2 comments
  • abood
    • عبدالله المري
    • July 11, 2019 08:26
    0 comments
  • Border Detention Center Lens
    • Zach Siegel
    • July 10, 2019 23:59
    2 comments
  • Refraction in Transparent Materials
    • Ariel Meylan
    • July 10, 2019 20:00
    0 comments
  • Is there an older version of Lens Studio Available?
    • Glorianna De Repentigny (Glo)
    • July 10, 2019 17:20
    2 comments
  • Behavior Script delay with multiple script instances
    • Glenn McAnally
    • July 10, 2019 16:09
    1 comment
  • 2 things.
    • Mikael Hagen Johansen
    • July 10, 2019 15:19
    0 comments
  • Old Style
    • Mikael Hagen Johansen
    • July 09, 2019 23:53
    0 comments
  • My questions
    • Pretty hawk
    • July 09, 2019 21:15
    1 comment
  • Lens creator request
    • nairibphotography
    • July 09, 2019 14:25
    11 comments
  • "This Lens has errors" but there are none
    • Robert Müller
    • July 09, 2019 11:45
    11 comments
  • V1.4 makes Camera Laggy
    • John Tesoriero
    • July 09, 2019 04:07
    1 comment
  • Peanut Head
    • Ger Killeen
    • July 09, 2019 00:03
    0 comments
  • Add Lens Preview missing
    • loupis1
    • July 08, 2019 18:27
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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