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  • Let's Nacho
    • lakshyamathur00
    • June 29, 2019 21:21
    1 comment
  • Please help > my lens rejected !
    • rashed almansoori
    • June 29, 2019 19:19
    7 comments
  • My lens Nice idea
    • rashed almansoori
    • June 29, 2019 18:49
    0 comments
  • My lens "Aesthetics"
    • Mikael Hagen Johansen
    • June 29, 2019 14:56
    0 comments
  • Cute as cute can get
    • Hailie Perkins
    • June 28, 2019 07:32
    1 comment
  • How long will it take to become an official lense creator?
    • rashed almansoori
    • June 28, 2019 03:08
    5 comments
  • Basketball Wisdom
    • Ger Killeen
    • June 27, 2019 20:28
    0 comments
  • Popular Lens Tags
    • Janice Weiner
    • June 27, 2019 16:06
    1 comment
  • videoTextureProvider Limitations
    • Aitor Gandia
    • June 28, 2019 07:10
    • Edited
    1 comment
  • What is a Lens Tag
    • Janice Weiner
    • June 27, 2019 15:20
    1 comment
  • How do I actually make a lens?
    • panda_xoxoyt
    • June 27, 2019 04:06
    2 comments
  • My Pack Has My Back
    • Ger Killeen
    • June 26, 2019 21:20
    0 comments
  • Pick skin color to texture
    • hedy magroun
    • June 25, 2019 11:36
    2 comments
  • Latest Punjabi Songs
    • Navikhaira6
    • June 25, 2019 04:13
    0 comments
  • game lens
    • Takinours
    • June 24, 2019 19:40
    0 comments
  • Don't Mess With Me!
    • Ger Killeen
    • June 24, 2019 19:02
    0 comments
  • Promotion / URL
    • Caroline Paul
    • June 24, 2019 15:40
    1 comment
  • Attach a particle to the mouth
    • Vanessa
    • June 24, 2019 15:36
    2 comments
  • ostrich
    • sauropodd
    • June 23, 2019 21:19
    0 comments
  • Lens not working on Samsung J7 Prime
    • Bram van de Ven
    • June 22, 2019 10:46
    2 comments
  • Noodels, 3D Animated Food Stuffs
    • Doug Vitarelli
    • June 21, 2019 21:53
    • Edited
    0 comments
  • music lens
    • Navikhaira6
    • June 21, 2019 02:32
    0 comments
  • distance to objects
    • Артём Харченко
    • June 20, 2019 16:27
    1 comment
  • gyroscope
    • Артём Харченко
    • June 20, 2019 16:23
    1 comment
  • changing segmentation texture by tapping
    • Khalidodd
    • June 20, 2019 08:47
    1 comment
  • Lens Rejected for Copyright Violation
    • Deb Catalano
    • June 20, 2019 02:41
    1 comment
  • Scaling Issue: Preview vs Mobile
    • Karen Singer
    • June 19, 2019 23:24
    1 comment
  • Improved anchor point editing
    • Karissa Soo
    • June 19, 2019 20:20
    1 comment
  • Copy anchor points from Face Mask Texture to Opacity Texture
    • Karissa Soo
    • June 19, 2019 20:06
    0 comments
  • How to run a script in an instantiated object?
    • Isaac Dart
    • June 18, 2019 22:52
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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