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  • i want to fin this lense
    • Arif Arifi
    • July 25, 2019 14:00
    4 comments
  • Want motivation? check this.
    • Mikael Hagen Johansen
    • July 25, 2019 01:32
    0 comments
  • Rainbow Cascade
    • Ger Killeen
    • July 25, 2019 00:12
    0 comments
  • Dual Lens with game
    • Muneeb Islam
    • July 24, 2019 05:12
    6 comments
  • I did not understand the reason for the rejection??
    • محمد النصار
    • July 24, 2019 03:54
    2 comments
  • Sunglasses
    • Amanda Hutton
    • July 23, 2019 20:55
    1 comment
  • Shaky objects
    • Thomas Masaveg
    • July 23, 2019 18:29
    0 comments
  • Scripting an animated Opacity Mask
    • Zach Thomas
    • July 23, 2019 15:39
    7 comments
  • Old lens of mine no longer works?
    • Darendale Media
    • July 23, 2019 15:04
    6 comments
  • create bone lag
    • Dale Carman
    • July 23, 2019 14:54
    12 comments
  • Banana
    • Mikael Hagen Johansen
    • July 23, 2019 14:34
    1 comment
  • No Stats
    • Emile swain
    • July 23, 2019 11:17
    4 comments
  • Can the user be able to look 360 degrees around them in an interactive way?
    • Nouha Ben Slimen
    • July 23, 2019 10:48
    • Edited
    2 comments
  • Celebrate
    • Amanda Hutton
    • July 22, 2019 20:47
    2 comments
  • Stretch mesh between face and screen
    • Phill
    • July 22, 2019 20:21
    2 comments
  • Help (Change of lenses)
    • Agustin Lucero
    • July 22, 2019 16:09
    5 comments
  • Display image only in world/back camera
    • Tangerine Kiwi
    • July 22, 2019 08:15
    5 comments
  • Chelsea Soccer!
    • Ger Killeen
    • July 21, 2019 22:29
    0 comments
  • Savage Selfie - Randy "Macho Man" Savage Lens for Slim Jim
    • Dan
    • July 21, 2019 18:44
    0 comments
  • Desktop Snap camera lost signal
    • bellbonnie74
    • July 20, 2019 19:33
    2 comments
  • Way?
    • محمد النصار
    • July 20, 2019 19:19
    3 comments
  • Snap username for dynamic text in preview video
    • modelsbymike3d
    • July 19, 2019 19:34
    2 comments
  • Trigger texture change on object based on swatch panel
    • Gio Magneto
    • July 19, 2019 10:57
    4 comments
  • Software lensstudio
    • سطام العنزي
    • July 19, 2019 10:23
    1 comment
  • Lens Studio for Brand
    • Cédric Robert
    • July 19, 2019 09:25
    4 comments
  • Move head binding custom point using script
    • Tom Klaversma
    • July 18, 2019 08:54
    4 comments
  • 2D Paint Mask effect as a 3D Face filter?
    • Bryn Darby (HenshinAsset)
    • July 17, 2019 20:54
    • Edited
    1 comment
  • Can this lens only be made by using a physics engine such as cannon.js?
    • Colin Tucker
    • July 17, 2019 18:14
    1 comment
  • Rim Highlight intensity wiggle animation?
    • Jasonntje
    • July 17, 2019 11:35
    2 comments
  • using a 3D mesh
    • V007
    • July 17, 2019 10:32
    9 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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