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  • Code Review for my Keyframe Animation
    • Drew Wiskus
    • September 17, 2019 16:00
    • Edited
    2 comments
  • Hello
    • WaleeD 8
    • September 16, 2019 06:35
    0 comments
  • How to hide snapchat's ui and change lens's icon?
    • Trần Thái Anh Vũ
    • September 16, 2019 04:58
    6 comments
  • "No Component at index" - Bug? Please Help!
    • eL Be
    • September 15, 2019 14:43
    7 comments
  • Swap between 2 face index
    • Luis Guerrero
    • September 15, 2019 05:40
    3 comments
  • Export Portrait Particles from template
    • allChuckdup
    • September 14, 2019 00:46
    1 comment
  • The ability to blend transitions between animations
    • Campanoodle
    • September 12, 2019 22:06
    1 comment
  • How to either copy an asset or instantiate directly from path
    • Patrick Critz
    • September 12, 2019 19:35
    1 comment
  • Chicken Run Template Controller
    • DCAN
    • September 12, 2019 19:09
    2 comments
  • Color Picker
    • Snapar
    • September 12, 2019 16:08
    1 comment
  • how can I look away from a marker and still see my 3D object anchored to the location?
    • Campanoodle
    • September 12, 2019 15:24
    2 comments
  • Friday 13th Lens
    • danny_413
    • September 12, 2019 14:39
    0 comments
  • Landmarker Question
    • eL Be
    • September 13, 2019 09:26
    • Edited
    2 comments
  • my lens
    • ioii
    • September 12, 2019 10:57
    0 comments
  • Is there anyway to use the behavior script's "recording start" trigger a particle system?
    • Colin Tucker
    • September 12, 2019 02:45
    • Edited
    2 comments
  • unable to publish lens
    • Crystal Rankin
    • September 12, 2019 01:37
    • Edited
    0 comments
  • Issue with mesh texture
    • Liam
    • September 11, 2019 16:33
    • Edited
    1 comment
  • Hand painting lens big issues
    • mrtolien
    • September 11, 2019 14:06
    11 comments
  • Graphics and Lens studio
    • nairibphotography
    • September 11, 2019 11:54
    1 comment
  • Custom Face Mesh with Face Image Picker
    • Barry Harbour
    • September 10, 2019 20:54
    2 comments
  • Snap Camera doens word. Anyone else?
    • Dmitriy Chelovyan
    • September 10, 2019 20:45
    2 comments
  • Ice cream face lens
    • gerafine
    • September 10, 2019 12:22
    0 comments
  • Beginner : Rotate 2d Object?
    • Jakob Sternberg
    • September 10, 2019 12:48
    • Edited
    1 comment
  • Select HELP (How to create slider with options)
    • Mohamed Ouahbi
    • September 09, 2019 21:42
    3 comments
  • How do I properly use the Snap-Method in the MeshVisual?
    • Esverin
    • September 09, 2019 20:18
    3 comments
  • When creating your own snap lens, can you use one you've created in lens studio?
    • Holly Cammidge
    • September 09, 2019 13:26
    1 comment
  • Reveal Post effects with hand tracking.
    • allChuckdup
    • September 09, 2019 00:03
    15 comments
  • Need help with face tracking
    • Quinton Farmer
    • September 08, 2019 16:38
    1 comment
  • OLc
    • ioii
    • September 07, 2019 17:03
    6 comments
  • Don't know how to get started
    • Shae Shae Henry
    • September 07, 2019 11:49
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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