Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

All community posts

Show topics Show all posts
New post
Show all All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • back to school lens
    • gerafine
    • August 31, 2019 02:44
    0 comments
  • quat.slerp/lerp doesn't work in iOS?
    • Anthony Enns
    • August 30, 2019 23:42
    1 comment
  • sprite behavior settings
    • Lewis Falconer
    • August 30, 2019 20:37
    3 comments
  • My new lens :) Butterfly Eyes
    • PinkPirateQueen
    • August 30, 2019 05:12
    • Edited
    2 comments
  • my lens
    • ioii
    • August 29, 2019 15:44
    0 comments
  • Skeletal tracking of multiple people?
    • Dob
    • August 29, 2019 14:11
    6 comments
  • Tap on screen button
    • Shasha
    • August 29, 2019 05:16
    8 comments
  • Tap on screen button
    • Shasha
    • August 29, 2019 05:16
    1 comment
  • 3D hair
    • Mike G.
    • August 28, 2019 20:28
    3 comments
  • make screen image disappear
    • gerafine
    • August 28, 2019 18:04
    4 comments
  • PLEASE ANSWE MY QUESTION||
    • Aman Patel
    • August 28, 2019 05:56
    1 comment
  • Create a single 2D button to hide/show other buttons
    • Rinaldi Parungao
    • August 27, 2019 21:02
    7 comments
  • Technical documentation for the tracking data needed for face in video
    • modelsbymike3d
    • August 27, 2019 16:35
    3 comments
  • Lens Rejected for Copyright Violation
    • alex_kandy19
    • August 27, 2019 10:07
    3 comments
  • hii
    • ioii
    • August 27, 2019 09:23
    2 comments
  • GREY EYES LENS
    • jagmeetsingh18
    • August 27, 2019 05:03
    0 comments
  • DOPE OUTLINE
    • jagmeetsingh18
    • August 27, 2019 03:41
    0 comments
  • Filters Help
    • ydob.on
    • August 26, 2019 16:02
    6 comments
  • filters
    • ydob.on
    • August 26, 2019 06:45
    8 comments
  • Anyone seen a good firework lense
    • eL Be
    • August 25, 2019 19:37
    3 comments
  • Snap failed to load- retry
    • Dannabis Ruderalis
    • August 25, 2019 13:43
    3 comments
  • Removing Lenses
    • John Brown
    • August 25, 2019 04:23
    • Edited
    2 comments
  • Playing 3D animation with interactive UI Tap
    • Ravi Rao
    • August 24, 2019 21:16
    1 comment
  • vsco girl
    • sauropodd
    • August 24, 2019 18:39
    0 comments
  • My lens new lens
    • rashed almansoori
    • August 24, 2019 15:40
    0 comments
  • Snap Caméra install problem
    • KFC GAMING FRance
    • August 24, 2019 11:54
    • Edited
    2 comments
  • Your GPU not supported
    • Daily Blogs
    • August 23, 2019 17:29
    31 comments
  • abo_sulltsn
    • مجهر القعياني
    • August 22, 2019 11:23
    4 comments
  • Collision in orthographic camera or between 2 images
    • Muneeb Islam
    • August 22, 2019 06:57
    2 comments
  • can I create my own landmark anywhere?
    • eL Be
    • August 21, 2019 19:10
    1 comment
  • «
  • ‹
  • 488
  • 489
  • 490
  • 491
  • 492
  • 493
  • 494
  • 495
  • 496
  • 497
  • 498
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It