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  • Barista Lens
    • mohafawzan
    • January 02, 2020 11:11
    • Edited
    0 comments
  • 2 New Lens: Dark & Dark Alpha 50
    • e5.2
    • January 01, 2020 20:48
    0 comments
  • Lens Preview - Showing username
    • k540076
    • December 31, 2019 01:01
    4 comments
  • How do I enable the preview bar again?
    • Joshua
    • December 31, 2019 00:17
    2 comments
  • Full Screen Template in a Portal
    • JAK
    • December 30, 2019 14:04
    1 comment
  • Dynamic Beards
    • -Cleric
    • December 30, 2019 07:17
    4 comments
  • How do I make a image change color like rgb
    • Joshua
    • December 30, 2019 05:54
    0 comments
  • How do I update a snapchat logo image?
    • Joshua
    • December 29, 2019 07:45
    1 comment
  • "image has incorrect aspect ratio"
    • Joshua
    • December 29, 2019 07:16
    1 comment
  • How to overlay a 2D animation in Marker Tracking?
    • emily
    • December 27, 2019 22:33
    2 comments
  • How to restrict the rotation of the back camera
    • JAK
    • December 27, 2019 16:46
    2 comments
  • How to move a scene object in a circular path
    • JAK
    • December 27, 2019 03:03
    2 comments
  • Lens Studio Update
    • aram.karamanian
    • December 27, 2019 00:19
    1 comment
  • Transform with screen tap controls
    • JAK
    • December 27, 2019 00:25
    • Edited
    3 comments
  • Open-your-mouth
    • athb.almsha3r
    • December 25, 2019 10:59
    0 comments
  • Face-Lion
    • athb.almsha3r
    • December 25, 2019 10:57
    0 comments
  • HappyNewYear 2020
    • rashed almansoori
    • December 25, 2019 00:39
    0 comments
  • my lens
    • rashed almansoori
    • December 25, 2019 00:35
    0 comments
  • Joker make up
    • mohafawzan
    • December 24, 2019 12:03
    0 comments
  • new disintegrate material does not work on android?
    • Marvin Hoffenkamp
    • December 23, 2019 22:46
    2 comments
  • How can I remove automatic message ("name of the lense" + "Lol" button) after a snapshot with my lense ?
    • LOGO MINUTE
    • December 23, 2019 14:36
    5 comments
  • Which computer is the best for creating lenses?
    • PinkPirateQueen
    • December 23, 2019 12:30
    10 comments
  • Anaglyph 3D Effect
    • k540076
    • December 23, 2019 01:53
    2 comments
  • Tap to Hide Layer & Show Gif, then any subsequent taps pause/play gif
    • Nathan Boyd
    • December 22, 2019 20:59
    1 comment
  • Unable to publish/upload preview
    • Mariahđź‘»
    • December 22, 2019 10:35
    • Edited
    1 comment
  • freckles
    • Customer report
    • December 21, 2019 19:32
    0 comments
  • My lens got accepted then rejected for no reason
    • Mental Health Awareness
    • December 20, 2019 20:02
    2 comments
  • Help i can’t use my friend’s lens
    • Sara Meg
    • December 19, 2019 06:20
    1 comment
  • Lens and its update being rejected
    • Jean-Francois Yapi
    • December 19, 2019 00:30
    0 comments
  • New Lens: Bubble Gum
    • savannahshu
    • December 18, 2019 22:20
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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