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  • Évent: AR and social media
    • Takinours
    • January 10, 2020 17:34
    0 comments
  • Testing lenses with Specs 3
    • Mikael Hagen Johansen
    • January 10, 2020 21:38
    • Edited
    4 comments
  • DelayedEvent < 1s
    • Marco Vanossi
    • January 10, 2020 16:27
    4 comments
  • How to edit Creator Profiles
    • graphics kdm
    • January 10, 2020 04:33
    2 comments
  • Wanna see what you'll get this year?
    • Abbienaija
    • January 10, 2020 02:28
    0 comments
  • Prevent gif loop
    • Marco Vanossi
    • January 09, 2020 22:30
    1 comment
  • Change text programmatically
    • Marco Vanossi
    • January 09, 2020 22:24
    12 comments
  • Bug when calling .destroy() on SceneObject instantiated from Prefab
    • Tom Klaversma
    • January 09, 2020 14:27
    1 comment
  • Trojan horse lense
    • Sindre Øren
    • January 09, 2020 14:00
    5 comments
  • Should I apply to become an Official lens creator again?
    • R3isstafiso
    • January 08, 2020 20:27
    3 comments
  • Pets
    • Lorena Tubert
    • January 08, 2020 18:53
    0 comments
  • How can I made e.g.: "Which meme are you"?
    • kobeeew
    • January 08, 2020 17:26
    2 comments
  • first lens :)
    • kayla rachel
    • January 08, 2020 03:07
    1 comment
  • How do I only target the front camera for a sunglass template
    • ujjshah
    • January 07, 2020 21:54
    3 comments
  • What are the requirements for becoming an Official lens Creator?
    • R3isstafiso
    • January 07, 2020 21:39
    1 comment
  • Possible to add more vertices to "Face Stretch"?
    • Ian Fisch
    • January 07, 2020 21:12
    2 comments
  • I want to make a lens that switches between different face images when i tap the screen
    • ookallioo
    • January 07, 2020 19:53
    1 comment
  • Sagachy
    • Kyle Ballestero
    • January 07, 2020 02:12
    0 comments
  • How long did it take for you to become an official lens creator
    • R3isstafiso
    • January 07, 2020 00:51
    1 comment
  • You gpu is not supported
    • Evgen Ivanets
    • January 06, 2020 20:14
    3 comments
  • Baby Yoda!!!
    • Christian Vela
    • January 06, 2020 02:07
    0 comments
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:32
    1 comment
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:30
    0 comments
  • Scrolling through random images
    • mr.grenn
    • January 05, 2020 12:38
    1 comment
  • Like roses? :)
    • waimeaxo
    • January 05, 2020 12:36
    0 comments
  • Try my lens :)) Slatts
    • waimeaxo
    • January 05, 2020 05:19
    0 comments
  • How long does it take for Team snap to reply to your official lens creator application
    • R3isstafiso
    • January 05, 2020 00:08
    6 comments
  • Purple Reigns
    • Christian Vela
    • January 04, 2020 01:31
    0 comments
  • Butterfly Blush
    • Customer report
    • January 03, 2020 21:20
    0 comments
  • DayroMoreno2
    • Keev Rodriguez
    • January 03, 2020 18:02
    0 comments
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We're here to help! We just need a little bit of information...

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Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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