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  • Invisible Void
    • RYΛN SHIELDS
    • November 13, 2020 15:13
    4 comments
  • [Rush]
    • SirQu3ntin
    • November 06, 2020 19:13
    4 comments
  • [TEMPLATE] Cookie Clicker demo project
    • Mikael Hagen Johansen
    • November 01, 2020 14:49
    • Edited
    3 comments
  • Tutorials Lesson studio [Arabic][Einglish] ♥
    • top_x2
    • November 20, 2020 09:57
    • Edited
    4 comments
  • bicycle Detection
    • ibrahimalrwili
    • October 27, 2020 23:32
    2 comments
  • mask Detection
    • ibrahimalrwili
    • October 27, 2020 21:30
    2 comments
  • Snap ML models
    • ibrahimalrwili
    • October 27, 2020 20:52
    3 comments
  • halloween
    • ibrahimalrwili
    • October 26, 2020 19:37
    2 comments
  • 22 lenss Face effects
    • ibrahimalrwili
    • October 22, 2020 20:32
    2 comments
  • glasses
    • ksmi458
    • October 22, 2020 05:01
    2 comments
  • polaroid filter
    • ksmi458
    • October 22, 2020 05:00
    4 comments
  • Use 3D in Lens Studio for Beginner
    • ibrahimalrwili
    • October 21, 2020 17:41
    2 comments
  • anime face
    • ibrahimalrwili
    • October 22, 2020 20:20
    • Edited
    2 comments
  • [Rice] - Style Transfer
    • SirQu3ntin
    • October 21, 2020 13:34
    • Edited
    3 comments
  • Indie filter
    • Noahpreston_2
    • October 17, 2020 21:48
    2 comments
  • About public profile
    • Biistis
    • October 15, 2020 19:00
    39 comments
  • Gifter
    • Michael French
    • October 12, 2020 22:37
    • Edited
    3 comments
  • Stretch Object Between Feet in Foot Tracking Template?
    • Noah Lupowitz
    • October 09, 2020 13:09
    • Edited
    8 comments
  • Lens Studio Twitch Stream
    • RYΛN SHIELDS
    • October 06, 2020 12:04
    2 comments
  • my new lens
    • Kamal
    • October 06, 2020 08:50
    1 comment
  • 2 Days ago I downloaded lens studio; and I already made this interactive Day & Time filter!
    • Ahmed Alsayad
    • October 06, 2020 06:39
    1 comment
  • Call to participate in a Lens Studio Virtual Halloween Party! :)
    • Simon Rock
    • October 03, 2020 19:33
    2 comments
  • Account verification and appreciation for Lens creators
    • klaassen05
    • October 01, 2020 02:43
    3 comments
  • My 2 lenses arent creating me a creator profile and aren't showing up in a creator profile.
    • Syntalth
    • September 24, 2020 01:11
    5 comments
  • [Tutorial] How to create a scary lens with an explanation of how to install an eyeball
    • top_x2
    • September 27, 2020 05:50
    • Edited
    6 comments
  • Snapchat Trending Page is Oversaturated with Verified Creators
    • artistbro6
    • September 21, 2020 20:43
    2 comments
  • Edit Name in "My Lenses"
    • SirQu3ntin
    • September 20, 2020 15:44
    2 comments
  • One Month Lens
    • Tristen.fulton
    • November 14, 2020 21:09
    • Edited
    2 comments
  • [FILTER] Warm Vintage
    • Nathan Schneider
    • September 17, 2020 20:08
    • Edited
    4 comments
  • Portal Planet
    • RYΛN SHIELDS
    • September 17, 2020 13:01
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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