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  • Hulk Tracking
    • abhinav1285
    • July 26, 2021 18:59
    1 comment
  • Glitter bomb
    • william
    • July 26, 2021 07:01
    6 comments
  • can we get deleted project back ?
    • yuvi
    • July 25, 2021 23:34
    • Edited
    3 comments
  • Lamp light (new lens)
    • bishal_mehta
    • July 25, 2021 14:36
    3 comments
  • Lightroom effect
    • Noor Akhunji
    • July 23, 2021 05:48
    2 comments
  • Cherry Effect
    • Noor Akhunji
    • July 23, 2021 05:46
    3 comments
  • Gallery effect
    • Noor Akhunji
    • July 23, 2021 05:43
    2 comments
  • Beard add
    • Noor Akhunji
    • July 23, 2021 05:40
    2 comments
  • Eye shadow
    • Noor Akhunji
    • July 23, 2021 05:38
    3 comments
  • HDR Blings
    • Aloka
    • July 21, 2021 18:26
    1 comment
  • New Lens - Blurb Head 3D v1
    • Zona Rq
    • July 21, 2021 17:04
    1 comment
  • Neon outliner frame
    • wasimghole
    • July 21, 2021 12:53
    3 comments
  • Mignonne
    • wenstrades
    • July 21, 2021 04:18
    1 comment
  • Bandana Tshirt New Lens
    • abhinav1285
    • July 20, 2021 20:34
    1 comment
  • New Lens - Facetime Anyone
    • EthieBoy26
    • July 21, 2021 04:46
    • Edited
    2 comments
  • Funny Face
    • Noor Akhunji
    • July 23, 2021 05:50
    • Edited
    2 comments
  • Eid Mubarak
    • Aloka
    • July 18, 2021 19:34
    1 comment
  • Eid al-Adha
    • Aloka
    • July 18, 2021 11:58
    • Edited
    1 comment
  • Our Eid al-Adha lenses does not shown in Eid al-Adha tab of lenses explorer
    • Aloka
    • July 18, 2021 11:52
    2 comments
  • Eid al-adha
    • al.n8a
    • July 17, 2021 12:08
    1 comment
  • Fashion Show
    • itech2030
    • July 15, 2021 20:34
    2 comments
  • 3d Emoji Mask
    • itech2030
    • July 15, 2021 20:18
    4 comments
  • Update lenses
    • al.n8a
    • July 15, 2021 18:56
    • Edited
    2 comments
  • We all love good quotes and captions .
    • varunvdn
    • July 15, 2021 16:58
    1 comment
  • Tweet - This is my fastest lens to touch 100+ million views
    • gagzslach
    • July 14, 2021 19:24
    2 comments
  • What does its means ?
    • saqib_m55
    • July 13, 2021 20:14
    2 comments
  • HelloMF [Trending] (Lnes)
    • fxk
    • July 11, 2021 02:14
    2 comments
  • Dancing Skull
    • Hevalz
    • July 10, 2021 19:12
    6 comments
  • IMP need help
    • yuvi
    • July 05, 2021 05:56
    2 comments
  • Story feature for lens studio community
    • saqib_m55
    • July 03, 2021 11:28
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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