I'm having this issue where I have my device connected to my laptop, and I'll send the preview to it. It says it sends properly, and my device says that it's ready to preview, but when I tap on the notification or go into my lenses, it's not there. Any clue on how to fix this? I've tried reinstalling, unpairing and pairing again, and neither worked.
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Vinnienull,
This issue has been happening with me before and I solve it by doing the following steps:
1 👉 in your Snapchat App > Clear the recent Lenses in the carousel : by click the info icon and select Remove Lens
2 👉 Snapchat App > settings > manage > Lens Studio > reset pairing status
🟢 Now you can go ahead and pair your device with Lens Studio and everything will work fine 😉
I hope that’s will help you to fix the issue
Cheers ,
Ghaith
Hey Ghaith!
Thanks for the help, I appreciate it! I tried out what you said, but it didn't seem to fix the issue. I tried clearing my lens data, as well as removing several lenses from my carousel. I'm beginning to think I've found the issue though. I'm working with Lens Studio for a school project, so I've been using it at school. Because of the way our school wifi is set up, I have to use a vpn to be able to even send the lens. On my laptop and my phone I'm connected to the same vpn location, but could that be affecting it at all?
Thanks again,
Vinnie
Hi Vinnie ,
Thanks for following up..
Have you tried to use the Lens Web Builder :
https://businesshelp.snapchat.com/s/article/lens-web-builder?language=en_US
💻 *VPN or Firewall it may interrupt with Lens Studio connectivity ..🤔 but since you already received Lens notification I think everything from your PC side is working fine .. you can also Clear Cache just to make sure everything is set properly :
https://support.lensstudio.snapchat.com/hc/en-us/articles/4404684532244-Clearing-Cache-for-PC
📱 From your mobile Snapchat app you need to reconsider removing all lenses from carousel just to make sure there’s no Lens interfere with Lens Studio mobile preview .
Let me know if this helps.
Best ,
Ghaith
Hey, visit the below post it will help you in solving your problem:
https://support.lensstudio.snapchat.com/hc/en-us/articles/4404684532244-Clearing-Cache-for-PC-Apkscity
I was facing the same issue and problem is resolved from here. Thanks for sharing it.
Don't know the reason. Also looking for the solution. As I have posted numbers of guides about one day sms pkg jazz. But when I checked it through my brother phone so he was unable to see my shared content. If you found any solution so kindly share with me.