The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Application "snapcamera"win10 does not connect to the server, I can't click on anything

  • It's extremely annoying when a program doesn't work properly. But, it's even better when you can solve the problem on your own. The first thing you should do is to update snapcamera, as well as its partner program windows live writer. To do so, visit the official website of snapcamera and windows live writer and search for updates. Follow the instructions you find there. If nothing helps, it's time to move on to the more extreme troubleshooting. Remove the program from your computer by deleting the application files in c:\program files\ or c:\program files (x86)\ folder and reinstalling the program. If you have any questions, please write in the comments below.

    Comment actions Permalink
  • I didn't understand what windows live writer has to do with it, but it didn't work at all, I've done this process a few times, uninstalled and installed again, its latest version is 1.19.0, it still has problems, everything " works" but there is no search bar and the page below is just loading

    Comment actions Permalink
  • I am facing the same problem. I reinstalled and installed multiple times. I hope snap camera fixes this.

    Comment actions Permalink
  • Same here, reinstalling Snap Camera didn't help. Updating Win 10 didn't help. And talk about extreme troubleshooting; I formatted the PC and reinstalled Win 10, still nothing. :(

    Comment actions Permalink
  • Hello!

    I’m sorry to hear that you are experiencing a problems with SnapCamera

    I highly recommend that you try to clear Cache for your PC

    *check out this tutorial :

    Cheers ,


    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!