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A technical problem

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oniowon
Snap Lens Network Member Lens Studio Team

Hey guys!
I'm having the following problem, since today I'm getting the next message saying "too many requests, please try again later". 
Literally tried everything- reinstalling the application, restarting my PC, rest staring my internet (also tried turning it on and off).
Nothing helped, literally nothing.
I dunno what to do at this point.

Thanks for your time,
and apologies if the problem is irrelevant!

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    fahad.en
    Snap Lens Network Member Lens Studio Team

    Please take a screenshot and show the error message?

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    oniowon
    Snap Lens Network Member Lens Studio Team

    The issue is actually gone at the moment, I guess it was some kind of momentum error that I cannot explain at all.
    If the same error/software problem pops up again I will make sure to send a screenshot!  

    Apologies once again!

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    oniowon
    Snap Lens Network Member Lens Studio Team

    The issue is actually gone at the moment, I guess it was some kind of momentum error that I cannot explain at all.
    If the same error/software problem pops up again I will make sure to send a screenshot!  

    Apologies once again!

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    fahad.en
    Snap Lens Network Member Lens Studio Team

    You don't have to, if the same problem is repeated

     

    it is preferable to take a screenshot

     

    Best

    Fahad 

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    Bhakiag Junfikorty
    Snap Lens Network Member Lens Studio Team

    Hi! I have understood your mysterious problem.

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    Hsn4-4
    Snap Lens Network Member Lens Studio Team

    This issue occurs when you try to subscribe to your own account from your lenses :) .. you don’t have to re installing the app wait for few minutes up to one hour and it will goes away

    Good luck

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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